Hotel:

Concord Embassy Suites

5400 John Q. Hammons Dr. NW

Concord, NC 28026

Housekeeping Public Space Attendant

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Primary Purpose:

The primary purpose of the Housekeeping Associate is to provide guests with an excellent room experience while providing friendly, attentive, and timely service and through ensuring that guest rooms and public areas meet high standards of cleanliness and are properly presented.

Work Performed:

• The Housekeeping Associate will be tasked with the following duties, responsibilities, and assignments:

• Clean and maintain hotel guest rooms, public areas and laundry within the hotel per established protocols, including but not limited to:

• Removal of all used and unused linen/terry from room

• Disinfect all high touch surfaces and unused amenities

• Clean bathrooms

• Clean glass and mirrors, dust and polish furniture and equipment

• Replace burned out light bulbs

• Remake beds with clean linens

• Replenish supplies such as drinking glasses, writing supplies and bathroom supplies

• Empty wastebaskets and transport other trash and waste to disposal areas

• Clean rugs, carpets upholstered furniture and draperies;

• Ensure usage of approved cleaning chemicals;

• Operate, stock and maintain storage closets and room attendant carts to include such items as linens, towels, toiletry items and cleaning supplies;

• Maintain cleanliness and organization in all work areas;

• Examine and sort articles for laundry according to color, fabric, dirt content, and cleaning technique required;

• Use laundering equipment and the correct amounts of proper chemicals to safely and thoroughly clean and press linen;

• Make rounds through the halls each shift to ensure public areas are disinfected, clean and tidy, taking care to remove or replace anything out of order;

• Uphold departmental standards of quality of work and timing measured by brand customer satisfaction metrics and Atrium labor guidelines;

• May be required to train newly hired associates and support on-going performance development;

• Perform work on a deep cleaning and preventative maintenance scheduled program for all areas of the hotel as assigned. Use power equipment when applicable;

• Observe precautions required to protect hotel and guest property, report damage, theft and found articles to supervisor;

• Follow all company and safety and security policies and procedures, report equipment problems and maintenance issues, accidents, injuries and safety hazards, or unsafe work conditions to leadership; and

• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Preferred Prior Experience:

• Previous hotel housekeeping or other applicable cleaning experience

• Prior customer service experience

• High school diploma or equivalent

• Able to lift a minimum of 50lbs occasionally and 20lbs regularly

• Able to bend and squat repeatedly

• Able to walk and stand for duration of scheduled shift

• Flexible to work day shifts, early mornings, evenings, nights, weekends and holidays

When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay

• Significant Travel Discounts on Marriott and/or Hilton properties

• 401k Plans

• Medical Insurance

• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!