ASM Global/Cabarrus Arena & Events Center

Part-Time Event Supervisor

Job Title: Event Supervisor – Part-Time

Department: Event Services

Reports To: Event Services Manager

FLSA Status: Non-exempt; Part-time

Position Summary:

Under the direction of the Event Services Manager, the Event Supervisor’s primary responsibilities and essential duties include the following functions:

• Serves as a liaison between clients and facility departments.

• Determines needs and activates solutions for event success when or if the Event Management or senior leadership teams are not onsite.

• Regularly serves as the senior on-site venue representative charged with making and implementing improvised decisions about all aspects of venue operations, event services, staff direction/supervision, and guest services.

• Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follows-up on all client and guest requests, concerns, and problems.

• Attends appropriate planning, organization, and other event or facility meetings in support of facility operations.

• May be responsible for helping with setup, breakdowns, and changes for events.

• Implement and follow all policies/procedures, risk management, safety precautions, rules, regulations, and emergency procedures established by venue.

• Ability to lead changeover, custodians, event staff and F&B staff during event activities.

• Able to work flexible hours including weekday evenings, weekdays and holidays.

• Maintain confidentiality at all times.

• Remain flexible and adjust to situations as they occur. Be able to work independently, exercising judgement and initiative.

• Ensure appropriate management members are aware of significant issues/opportunities encountered during events.

• All other necessary duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to individuals with disabilities to perform essential functions:

• Must be 18 years of age or older.

• Excellent customer service skills.

• Must be able to pass a background by corporate minimum requirements.

Education & Experience:

One to two years in related experience and/or training or equivalent combination of education and experience.

Working knowledge of the principles of event and venue management, services, and equipment in a similar environment.

Skills & Abilities:

• Strong verbal and interpersonal skills.

• Ability to prioritize multiple projects.

• Demonstrate problem-solving and communication skills.

• Ability to work under limited supervision and to interact with all levels of staff including management.

• Strong in-person customer services experience.

• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays as needed.

Certificates, Licenses and/or Registrations:

Ability to obtain any license, certificates or training required by local, state, or national authorities for the operation of the equipment found in the facility.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully preform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; walk and/or stand for long hours during events; talk and hear, as well as work both indoors and outdoors as required by the event activities.

Note:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description. ASM Global/Cabarrus Arena & Events Center is an Equal Opportunity / Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. VEVRAA Federal Contractor.