Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities.

As a Vendor Management Analyst II in Collections Litigation, you will play a crucial role in managing net credit losses, enhancing customer experience, and improving risk management for Chase Card Recovery. Partnering with both internal and external legal teams, you will perform key Collections Litigation activities, design and implement effective tools and procedures, and provide valuable feedback to stakeholders.

Job responsibilities

• Lead/Participate in audit activities including risk assessments, audit planning, oversight of audit testing, control evaluation, report drafting, work paper documentation, continual follow-ups, and verification of issue closure

• Establish and maintain partnerships with external groups and escalate issues and concerns to management and business partners as needed

• Consult with business partners to establish clear requirements and achievable deadlines

• Own all aspects of the vendor communication process including intake, assessment, outreach, follow-up, archiving, and process improvement

• Monitor day-to-day business results for your assigned vendors in the three key domains: Operational execution, customer experience, and control environment

• Contribute to a business climate and culture that encourages integrity, respect, excellence, and innovation

• Travel required (approximately 10%-20%) to conduct on-site reviews of the Law Firms' offices

Required qualifications, capabilities and skills

• Bachelor's Degree (or equivalent work experience related to Project Management, Vendor Management, Collections)

• 3 years Business Operations experience, working in a matrixed structure

• Project Management experience, analyzing vendor performance data to identify, recommend, and/or design business processes for gaps related to mandated policies and procedures

• Demonstrated experience presenting to Leadership and Vendors

Preferred qualifications, capabilities and skills

• Programming skills/aptitude

• Legal experience

Work Schedule: Monday - Friday 8:00am - 5:00pm

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans