DescriptionGeneral Responsibilities / Duties: A Technical Support Engineer is a key team member supporting mission-critical applications and systems for the Production and Business System department and the ACS global organization. This role encompasses supporting, maintaining, developing, and deploying software solutions to manage digital content in ACS applications. This position acts as the level 1.5 escalation point for application issues or requests that Level 1 Support teams cannot resolve. Additionally, this position will provide Level 1/1.5 support during business hours, as needed and appropriate. The Technical support engineer is responsible for ensuring that complex issues that require development resources to resolve are escalated quickly and appropriately in the ticket management system. The Technical Support Engineer is responsible for identifying opportunities to shift support from higher Level developers to the Level 1 Support Team. This includes helping to create documentation for Level 1 teams and facilitating training, as needed, for Level 1 resources. This position requires full stack development ability (in multiple languages, primarily Java) including all stages of the software development lifecycle (SDLC). The team supports and identifies enhancements to existing systems and supports the development and deployment of solutions as part of new ACS global projects. The Engineer will join a team that works closely with users and internal customers. The team also provides close support for several production systems. Qualifications Behaviors Dedicated - Devoted to a task or purpose with loyalty or integrity Enthusiastic - Shows intense and eager enjoyment and interest Team Player - Works well as a member of a group Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Motivations Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization Self-Starter - Inspired to perform without outside help Education Bachelor of Science of Computer Information Science (preferred) Experience 1 years: Full Stack experience preferred (preferred) 1 - 3 years: Working in Cloud environments, especially Amazon Web Services (AWS) (preferred) 1 - 3 years: End User Support Experience (preferred) 3 - 5 years: Professional Software Development Experience (preferred) Licenses & Certifications AWS Cert Cloud Prac (preferred) ITIL Foundation (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Equal Opportunity Employer: Minorities/Females/Veterans/Disabled