Employment Type:

Full time

Shift:

Description:

Position Purpose:

The Patient Financial Counselor acts as a financial advocate for the patient and as liaison between the office, Revenue Site Operations (RSO) and Patient Financial Services (PFS). Under limited supervision, determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.

• Specialty: Medical Group

• Location: Hybrid– 75% remote, 25% local travel Columbus, Ohio

• Hours: start time between 7:30 and 9:00a – working 8 hours days Monday through Friday

What You Will Do:

• Reviews explanation of benefits and denials to assist in third party collections when possible.

• Assists Business Partner in training and workflows with the reception team to meet and exceed the established goals of increased collections with greater patient satisfaction.

• Assists in obtaining coordination of benefits information and medical necessity documentation.

• Regularly follows up with patients, office staff and RSO. Explores financial assistance options including Access One, payment plans, as well as assisting in reaching out to the appropriate departments for Medicaid and financial relief programs available through the organization

• Works closely with providers and staff to obtain all necessary information for claim corrections

• Working with patients on unpaid self-pay balances to establish payment plan.

Minimum Qualifications:

• Education: High School diploma or equivalent required.

• At least two (2) years of front desk experience preferred; Epic experience preferred

• Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, Microsoft Word, Excel, electronic medical records (EPIC), intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job

Position Highlights and Benefits:

• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.

• Retirement savings account with employer match starting on day one.

• Generous paid time off programs.

• Employee recognition programs.

• Tuition/professional development reimbursement.

• Relocation assistance (geographic and position restrictions apply).

• Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing.

• Employee Referral Rewards program.

• Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!

• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our four hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran