Join our team and experience the excitement of managing some of the most prestigious events of the year! As the Senior Operations Manager at the Greater Columbus Convention Center (GCCC), you will lead a team dedicated to delivering exceptional guest experiences. Enjoy immediate access to comprehensive DAY ONE medical, dental, and vision benefits, alongside a wide range of voluntary benefits such as disability, accident, and critical illness coverage. Take advantage of perks including FREE DOWNTOWN PARKING and FREE EMPLOYEE MEALS with every shift. We offer generous vacation, sick, holiday, and personal days, plus exciting annual employee events!

ASM Global, a leader in privately managed public assembly facilities, seeks a Senior Operations Manager to oversee all facets of day-to-day operations, event setups, and housekeeping at GCCC.

Major Responsibilities:

Operational Leadership: Provide strategic oversight and leadership for Operations Coordinators and staff. Coordinate work plans and staffing for event support, ensuring operational efficiency and guest satisfaction.

Training and Safety Programs: Develop and implement comprehensive training and safety programs for all Operations employees. Serve as the primary coordinator for training initiatives to enhance team capabilities and ensure adherence to safety protocols.

Strategic Planning and Meetings: Lead daily facility operations planning meetings with Operations Coordinators and conduct regular staff meetings. Collaborate with cross-functional teams to optimize facility operations and enhance service delivery.

Staff Management: Manage recruitment, interviewing, hiring, training, scheduling, and performance management of Operations staff. Conduct performance reviews and provide ongoing coaching and support.

Inventory and Resource Management: Oversee requisitioning supplies, maintain equipment and supply inventory controls, and manage shortages effectively. Quote and purchase as required within the area of operations.

Waste Management Oversight: Ensure operational oversight and responsibility for GCCC Waste Management, including monthly diversion reports, vendor relations, and employee/vendor training.

Event Document Review and Support: Review event documents for operational issues and recommend solutions. Provide operational event support at weekly production meetings, pre-conferences, and site visits to ensure seamless execution.

Vendor and Subcontractor Coordination: Assist in overseeing activities of vendors, subcontractors, and municipal services. Collaborate to support event requirements and maintain facility operations.

Budget Recommendations and Management: Submit recommendations for operating, capital maintenance, and capital equipment budgets. Monitor expenditures to align with operational goals and fiscal responsibility.

Equipment Maintenance Programs: Develop and monitor equipment preventative and corrective maintenance programs in collaboration with the Director of Operations. Perform direct repair work as required to maintain operational readiness.

Departmental Coordination: Collaborate effectively with department Managers, Coordinators, and Supervisors to coordinate activities and ensure seamless operations across departments.

Payroll and Compliance: Process payroll, complete labor allocations, and manage labor expenses efficiently. Enforce employee safety (including PPE), dress code, grooming standards, and coordinate departmental OSH training programs.

Performance Management: Conduct regular reviews of Opera