Description Responsible for providing leadership and training to an assigned work group including coordinating production workflow, monitoring quality, and providing feedback to achieve continuous improvement within the work group. Responsible for identifying trends and errors, reviewing exceptions, testing new account and system changes, and communicating issues with management and other departments. Back up supervisor when out of the office. PRINCIPAL RESPONSIBILITIES AND DUTIES: Provides coaching, training, and refresher training for group regarding new accounts, new procedures, changing procedures, ergonomics, and quality issues. Evenly distributes daily work to operators, working with other operations groups to maintain daily work flow within the department. Keeps overtime to a minimum by monitoring workflow and department specific email accounts throughout the day and adjusting work as needed. Quickly and accurately resolves account issues and questions, being sure to communicate findings to supervisor and other departments. Establishes group controls, procedures with supervisor input, and monitors and documents employee quality and performance to those standards. Establishes behavior and work standards that foster teamwork and cooperation within the unit. Communicates quality and performance issues to management. Participates in performance evaluation ratings and performance evaluation meetings for employees in the work group. Offers input to improve procedures and quality and increase processing efficiencies. Encourages this input from operators within work group and with other departments. Participates in interviewing prospective employees when requested by management. Tests new accounts and system changes, noting any issues and communicating with management and other departments. Reviews exception items requiring immediate handling and communicates and trains appropriate parties. Generates work logs and other required reporting. Works overtime as required by management. Performs other duties and special projects as assigned. SKILLS AND ABILITIES REQUIRED: Positive leadership at a role level model. Self-motivated and the ability to work with minimal supervision. Analytical with the initiative to problem solve. Reliability and the willingness to timely follow through and resolve issues and train others in group on resolution. Effective communication skills including excellent listening skills and the ability to communicate professionally with all levels of staff both verbally and in writing. Persuasiveness, interpersonal skills, and the desire to work with people and to accomplish objectives through the efforts of others. Team spirited. Ability to coach and develop employees in a positive and supportive manner. Well organized. MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED: High school diploma or equivalent required. 1 year of production, operations, or similar experience. Demonstrated leadership qualities generally acquired through 1 year experience handling progressively complex tasks. APPLICATION PROCESS: You can directly apply through Cass's website at https://www.cassinfo.com/careers. Please apply directly to this position via the "Apply" button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process. ABOUT OUR COMPANY: Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities and other operations