Lab Courier Services Dispatcher - Off Shifts Requisition ID 2024-53286 Overview The Lab Courier Dispatcher (Off-Shifts) provides high quality professional support to internal and external customers in a manner which meets or exceeds defined department objectives. Receives and transmits client information via computer and telephone to hospital staff and couriers. Completes all duties with a first time right mindset. Scheulde: Full-time, 2PM-10PM, weekend and holiday rotation, Benefits Eligible Why Nationwide Children's Hospital? The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We're 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children's Hospital. A Place to Be Proud. Responsibilities Obtains and accurately documents client information/requests and dispatches couriers appropriately. Documents designated communications/evens in written logs and computerized databases. Assists in development of computer program, report design, and monthly statistical reports. Maintains working knowledge of all client services databases and report formats. Assists in training of new staff and documents their progress per department guidelines. Addresses client concerns by researching problems and identifying resolutions, using basic troubleshooting skills. Maintains schedule to complete routine and on-demand routes daily. Handles requests and pick-ups and deliveries from lab, pharmacy, homecare, referring hospitals, clinics, physician offices and outpatient centers as needed. Documents all route information and pick-ups per department guidelines. Evaluates and monitors weather conditions throughout shift to preplan for anticipated trips and delays throughout region. Qualifications Education: High school diploma or equivalent. Licensure: Valid Ohio driver's license and proof of auto insurance as required by hospital policy. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children's Hospital and maintain qualification of insurance guidelines. Skills: Familiarity with personal computer and/or mainframe systems required. Skill in using database and spreadsheet software highly preferred. Analytical and organizational skills. Excellent verbal and written communication skills. Excellent interpersonal and problem-solving skills. Ability to multi-task Experience: Knowledge of medical terminology. MINIMUM PHYSICAL REQUIREMENTS OCCASIONALLY: 1-33% OF THE TIME (0.5 TO 2.5 HOURS) Reaching above shoulder Li