Ford is the recognized industry leader and creator of some of the most iconic and highest quality vehicles in the world. Our work enriches lives, and we value that responsibility as much as we value the talent and experience of all our employees who help us create those experiences. Here, your voice matters; come as you, bring your true self and together we'll do the right thing to forge the future.

About the organization: our Global Command Center is the tip of the spear responsible for ensuring the most important parts of the Ford Digital Experience are online, available, and performant. They possess the skills and knowledge to react and more importantly to prevent disruption.

About the role: as the Engineering Leader your focus will help us achieve excellence, efficiency, and optimization at every point in the operations system. You are a practitioner of improvement and use that knowledge to build lightweight, functional, data-driven processes that form the foundation on which advanced technologies can be used to get in front of incidents before they occur.

About the leader: As a leader you possess a breadth and depth of knowledge about managing production environments at scale that encourages and influences those around you. You are a thought-leader, naturally curious and unafraid to wonder.

Key Responsibilities

• Lead and mentor multiple teams of operations engineers, providing technical guidance, coaching, and professional development

• Drive the transition from traditional operations to proactive insights leveraging modern observability practices while incorporating modern trends and technologies to go faster

• Collaborate closely with cross-functional teams to define observability and operational requirements and implement effective solutions

• Manage data-related processes, including collection, storage, processing, and analysis of quality and performance trends

• Oversee the development of visualizations and performance insights to provide actionable plans to stakeholders

• Stay up to date with industry trends in observability, data management, and operations engineering, applying relevant best practices to team projects

Qualifications

• 5+ years’ of reliability and operations experience providing customer-focused operations services to identify, triage, recover and prevent costly service disruption

• 5+ years’ experience managing software support, reliability, or operations engineering teams on large-scale projects that included technical deep-dives and production troubleshooting

• 2+ years’ experience providing support to different software stacks that are actively shifting from reactive to proactive patterns 

• Proven experience building teams from scratch and leading operational transformations with a measured focus on quality, performance and data-driven insights

• Proven experience using data, planning and vision to modernize operations programs

• Experience building, conducting and leveraging test programs to improve quality of service over a large distribution of independent services

• Experience leading diverse & distributed teams enabling all members to bring their best

• Collaborative mindset focused on business impact with a proven track record of coaching and inspiring others to achieve desired results

• Comfortable managing distributed teams and working with partners who are globally distributed and rarely localized in one location

• Experience forming strong partnerships and continuous collaboration with engineering teams in product and infrastructure

• Able to lead a discussion with senior management and tailor the level of technical detail to suit an audience

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage

• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Vehicle discount program for employees and family members, and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: Benefit Summary (https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2024-benefits-and-comp-LL6-sal-plan-1.pdf)

Visa sponsorship is NOT available for this position.

SOUTHEAST MI RESIDENTS: Please note, this job is posted as remote unless the selected candidates lives within 50 miles of Dearborn, MI. We request the candidate to be onsite 1-2 days a week.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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Requisition ID : 31865