Care Coordination Assistant (Vacancy)

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Care Coordination Assistant (Vacancy)

Salary

$21.35 - $31.59 Hourly

Location

Varies by position

Job Type

Full-time Funding Limitation

Job Number

25-3111-V1

Department

50 Columbus Public Health

Division

Health

Opening Date

03/03/2025

Closing Date

3/14/2025 11:59 PM Eastern

• Description

• Benefits

• Questions

Definition

Position Description:

This position will provide non-medical case management services for individuals living with HIV to promote independence, stability, and health. Associate will conduct screenings with clients on a scheduled basis, and develop and update care plans to reflect current status, needs and barriers as established by the Ryan White Part A service standards. Non-medical case management services provide Ryan White-eligible clients with guidance, referral, and assistance in accessing medical, social, community, legal, financial, and other needed services. This position will build and strengthen relationships with community-based organizations to ensure client needs are met. This associate will also assist clients in scheduling and attending appointments when necessary.

Non-medical case management also offers support services and assistance to clients who primarily engage in services with Licensed Social Workers within the program. Additionally, this position will review individual eligibility for Ryan White services and healthcare coverage, determine health insurance program options available, educate the client on options, and assist with the enrollment process.

Preferred Qualifications:

Bachelor’s degree in social services or related field. Experience working with culturally and economically diverse populations, including people of color, gay/bisexual/transgender populations, and people living with chronic disease, substance users and persons with mental health diagnosis. Familiarity with motivational interviewing and strengths-based case management is a plus. Preferred experience working with, or referring to, social service agencies and organizations within the community.

Under general supervision, is responsible for assisting consumers in obtaining a variety of social and personal services or for recruiting and supporting volunteers in specialized programs; performs related duties as required.

Examples of Work

(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)

Guides consumers through different social services and the healthcare system;

Makes preliminary consumer needs recommendations;

Provides short-term case management services to consumers enrolled in specific programs;

Reviews eligibility requirements of social and health service programs in order to match prospective consumers with needed services;

Facilitates the processing of applications for new consumers and volunteer guardians by assisting with completion of forms, obtaining the necessary documentation and information, and following up with appropriate action;

Resolves barriers that may impact the customer receiving care from social and health programs;

Consults with family members, guardians and health care, social services, and court officials to obtain additional information about consumers;

Arranges for consumers to receive assistance; makes appointments for consumers at various service or government agencies;

Maintains and revises a detailed directory of social services available in the community, relevant agencies, eligibility requirements for service, and agency locations;

Uses computer programs to prepare and compile reports and records of consumers interviewed and assisted;

Determines whether assistance arranged for consumers was helpful and prepares summaries on the utility of services rendered;

Contacts new social service agencies and local programs to determine scope of services offered;

Attends community events and performs related outreach activities to engage potential customers;

Maintains relationships with established partners and served communities;

Makes presentations to civic groups about programs and services;

May communicate with individuals who have limited English language skills;

May be assigned to serve as a member of an Incident Command System (ICS) Team, or a similar public health response team which may include the conduct of operations on a 24/7 basis at remote locations. Assignment may include serving as a department and/or community incident commander or on the incident command team.

Minimum Qualifications

Possession of an associate's degree in one of the social or health care sciences or two (2) years of college with a major in one (1) of the social or health care sciences. Substitution(s): Two (2) years of experience assisting individuals with accessing healthcare, social, or personal services may be substituted for the educational requirement on a year-for-year basis.

Some positions may require the possession of a driver’s license.

Some positions may require certification as Community Health Worker by the State of Ohio Board of Nursing.

Test/Job Contact Information

Recruitment #: 25-3111-V1

Employment Type: Full-Time (Funding Limitation)

Should you have questions regarding this vacancy, please contact:

Krystie Weist

Columbus Public Health

Division of Health

240 Parsons Ave

Columbus, Ohio 43215

P: (614) 645- 5589

E: kaweist@columbus.gov

The City of Columbus is an Equal Opportunity Employer

The City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the City's Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following:

• Medical

• Dental

• Vision

• Short-term Disability

• Life Insurance

• Wellness Program

• Tuition Reimbursement

Specifics about these benefit opportunities and eligibility can be discussed with one of the City's human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at (614)645-7206 for further information.

01

Have you included all of your relevant work experience (previous and current)? Resumes will not be accepted as a substitute for completing the application.

• Yes

• No

  02

  Have you reviewed the Minimum Qualifications for the job that you are applying to ensure that you meet specified requirements?

• Yes

• No

  03

  Have you attached the documents that provide proof of your license, education (post high school), and/or professional or state certification as you have referenced in your applicant profile? Such documents may include a photocopy or scan of your driver's license, bachelor's/master's degree or transcript of completed coursework.

• Yes

• No

  Required Question

Employer

City of Columbus

Address

77 N. Front Street, Suite 330

Columbus, Ohio, 43215

Phone

(614) 645-8301

Website

https://new.columbus.gov/Government/Departments/Civil-Service-Commission

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