Description We are seeking a Business Systems Analyst (IT): III (Senior) to join our team in COLUMBUS, Ohio. As a key member of our team, you will work closely with various business units to align technology solutions with business strategies. This role offers a contract to hire employment opportunity.

Responsibilities:

• Building relationships with business partners who leverage ServiceNow, maintaining platform design standards and governance

• Developing an in-depth understanding of complex business processes and functional behaviors of assigned applications

• Working with key stakeholders to capture business and user requirements

• Owning the relationship with stakeholders to identify, model, and document business processes and data requirements

• Partnering with Scrum and Production Support teams to ensure all documented requirements are understood, developed, tested, and delivered to specification

• Facilitating scope discovery and design sessions, and communicating with business partners on story status and follow-up

• Aligning IT resources and processes to meet the client organization’s needs

• Building roadmaps with business partners and executing stories within sprint timelines

• Staying current with technical enhancements methodologies and trends related to the assigned applications

• Analyzing existing systems or procedures and identifying technical or procedural improvements that will provide operational efficiencies. Requirements • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook

• Demonstrated experience in supervising teams or projects

• Strong communication skills, both written and verbal

• Familiarity with Agile Scrum methodology

• Ability to work effectively with stakeholders and partners

• Proven experience in executing projects according to specified timelines

• Understanding of business process functions

• UX design experience is a plus

• Discovery skills to understand and document business requirements

• Experience in creating and managing deliverables

• Ability to support and maintain IT workstations

• Strong knowledge of business unit operations and systems requirements processes

• Experience in creating specifications and procedures for system improvements

• Compliance with all company and regulatory guidelines and procedures

• Previous experience as a Business Systems Analyst or similar role in an IT environment. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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