Description We are offering a contract to hire employment opportunity for an experienced Business Systems Analyst (IT): III (Senior) located in Columbus, Ohio. This role is primarily focused on working with business units to align technology solutions with business strategies. The individual will provide advanced technical and consultative support to other team members and maintain an in-depth knowledge of applications, methodologies, and trends related to the assigned applications.

Responsibilities:

• Foster relationships with business partners who utilize ServiceNow, with the goal of understanding their needs, advocating on their behalf, maintaining platform designed standards and governance, and facilitating effective communication between business and technical users.

• Develop a comprehensive understanding of complex business processes and functional behaviors of assigned applications, including potential design and integration of technical solutions, considering upstream and downstream dependencies and impacts.

• Collaborate with key stakeholders to capture business and user requirements and to establish and strengthen relationships between teams.

• Manage relationships with stakeholders to identify model and document business processes and data requirements.

• Work closely with Scrum and Production Support teams to ensure all documented requirements are understood, developed, tested, and delivered to specification.

• Facilitate scope discovery and design sessions, and communicate with business partners on story status and follow-up.

• Align IT resources and processes to meet the client organization’s needs and design enterprise solutions.

• Create roadmaps with business partners and execute stories within sprint timelines.

• Stay current with technical enhancements methodologies and trends related to the assigned applications.

• Perform other duties as assigned. Requirements • Proficient in Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook

• Demonstrated ability in documentation and procedures

• Experience with supervising and workstation support

• Excellent communication skills

• Knowledge and experience with Agile Scrum methodology

• Ability to work effectively with stakeholders and partners

• Proven ability to execute tasks according to specifications

• Strong understanding of business process functions and UX

• Experience with discovery processes within a business unit

• Proven ability to contribute to business unit enhancements

• Proficiency in managing timelines and delivering on project deliverables

• Familiarity with Agile project management methodologies. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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