Description

Incredible growth opportunity Due to a promotion, we are seeking an Assistant Front Office Manager to join our team at the Hilton Columbus Polaris!

Do you have a passion for people? Do you feel joy and satisfaction when you make others happy? Do you feel ready to advance to the next level of management in hospitality? If you answered yes, you could be our ideal candidate for our Assistant Front Office Manager position! The Hilton Columbus/Polaris is currently seeking an Assistant Front Office Manager for our 254 Room AAA Four Diamond property with over 15,000 square feet of meeting/event space. As the Asst. Front Office Manager you would be responsible for overseeing the daily operations of the front desk under the direction of our Front Office Manager.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong . We Care . Shine Bright.

We are looking for our next great team member to join our outstanding Front Desk and Leadership team!

We are committed to providing you with:

• Highly competitive wage

• An exceptional medical/dental/vision benefits plan options with ancillary benefit options.

• Company Paid Life Insurance = 1 x your annual salary

• Company paid short-term & long-term disability

• 401K/ Roth 401K matching program with 5 year progressive vesting schedule!

• Discounts with our Crescent managed properties in North America for you & your family members

• Associate Travel Discounts at Hilton Hotels Worldwide

• Vacation & Personal time, begins accruing on first day of employment

• Complimentary parking/ employee meals provided

Here is what you will be doi ng each day:

As our Assistant Front Office Manager, you will be a champion of guest satisfaction and operational efficiency at our AAA Four Diamond accredited property. You will build morale with your team and engage them with service recovery using Hilton's methods to make it right every time. You will be a liaison between the front desk and other departments. You will assist in overseeing all aspects of the front desk and night audit, including the bell/shuttle staff. You will assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies. This position requires open availability including all shifts, weekends and holidays.

Does this sound like you?

You are upbeat, friendly and approachable and exhibit high levels of empathy. You lead by example providing outstanding customer service interactions and solving problems quickly and efficiently. You recruit, interview, train and mentor your team members to meet operational and financial goals. You feel comfortable addressing conflicts when they arise and making it right for our guests every time. The pride you have in your organizational and time management skills will be a great benefit in this role. This position requires open availability including all shifts, weekends and holidays.

Why Crescent?

At Crescent Hotels & Resorts, one of the nations largest hotel management companies, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Upon offer of employment candidates must be willing to submit to social security verification, criminal background check. This position also requires MVR check for hotel shuttle. The company does not offer relocation for this position. EOE/Minorities/Women/Veterans/Disabled

Qualifications

Behaviors

Required

• Enthusiastic: Shows intense and eager enjoyment and interest

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Experience

Required

• 2-3 years: Must have at least 2-3 years of supervisory experience, preferably in a hotel environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)