Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers.

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

General Summary:

The Critical/Major Incident Manager II leads and coordinates responses to high-priority incidents, oversees post-incident reviews, and ensures internal and third-party IT services meet expected performance levels. This role also participates in a 24x7 on-call rotation.

As an individual contributor and technical subject matter expert, this role provides technical expertise to lead projects, consults with technical and business teams for direction, and occasionally serves as a liaison between business areas and IT functions to ensure service and change delivery.