TEKsystems has a new and exciting Hybrid Customer Service Representative opportunity in Columbia, South Carolina!

Description

Often the first point of contact for customers, the Loyalty Services Representative, is responsible for addressing customer service concerns inquiries and activities. The Loyalty Services Representative is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of combined products and systems.

The ideal candidate is articulate, enthusiastic, and organized - with a strong commitment to delivering exceptional customer service and possessing the following key competencies:

• Problem Solving: Approaches complex issues logically, breaking them down into manageable parts and identifying root causes.

• Continuous Learning: Actively seeks opportunities for professional growth, acquiring new skills and deepening expertise.

• Initiative: Proactively exceeds job requirements, meets deadlines with minimal supervision, and is self-motivated to make a positive impact.

• Adaptability: Responds effectively to changing circumstances, prioritizes tasks, and adjusts strategies when needed.

• Results Orientation: Executes plans effectively, takes accountability for outcomes, and perseveres in challenging situations.

• Values Orientation: Models company values, acts with integrity, fosters collaboration, and prioritizes ethical behavior in all interactions.

Essential Duties and Responsibilities

• Provide insurance product information to policyholders.

• Assist customers via calls to address cancellations, product benefits, and claims issues.

• Match products to client needs.

• Help collect current and past due premiums.

• Offer detailed policy status updates.

• Troubleshoot basic website/app issues.

• Meet or exceed departmental quality and performance KPIs.

• Support organizational goals and provide feedback for process improvements.

• Perform additional duties as assigned.

• Available for various shifts from 8:30 a.m. to 7:00 p.m. EDT, Monday-Friday; hybrid schedule (3 days in-office, 2 remote).

• Uphold values of personal connection, empathy, problem-solving, and ownership.

Qualifications/Requirements

• High School Diploma or GED with minimum of Bachelor's degree preferred

• 1-2 years' experience of customer service

• 1-2 years call center experience

• Previous experience with retention efforts to retain customers preferred

• Previous phone sales experience is a plus

• Bilingual skills verbal written read in English/Spanish

• Friendly and professional demeanor.

• Excellent communication and interpersonal skills

• Critical thinking and

• Basic computer skills and knowledge of database software.

• Demonstrated attention to detail organizational skills and time management skills.

• Ability to work a flexible schedule to meet the needs of the business and performance requirements

• Ability to remain calm in stressful situations

• Ability to explain detailed policy concepts in a simple way

Benefits:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Next Steps:

The Tek Systems Recruiting team will reach out to you to discuss next steps.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.