Overview

The Master Critical Facility Technician monitors and maintains all building systems and mission critical facilities equipment and other equipment associated with the raised floor environment. Responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of HVAC equipment, daily corrective work, and emergency response to emergent issues. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | (Programa de Beneficios de ABM)

POSITION SUMMARY

The Master Critical Facility Technician ensures the smooth, efficient, profitable operation of the assigned building project by ensuring the timely and accurate completion of all required work and by attaining the utmost in customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. They are expected to be a singular focal point for all facility operations within a given data center and to support operated data centers. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime.

• Ensure that all work performed within mission critical space is done to high quality and without impact to internal/external customers.

• Ability to transfer knowledge and train other technicians.

• Utilizes safe working practices; can apply lockout/tagout, SDS, applies good housekeeping methods, etc. Ability to type and utilize common administrative and office software.

• Ability to read and interpret wiring diagrams, blueprints, floor plans, construction documents, safety requirements, OEM operating and maintenance instructions, job specifications, and MOP's.

• Must be able to troubleshoot advanced electrical circuits.

• Ability to use hand tools and test equipment to install, troubleshoot, and repair new or replacement parts for existing units covered under CET3 classified procedures, according to specifications and established safety guidelines, relying on MOPs, manufacturer’s literature, and industry best practices to perform tasks under supervision, and ensures activities are logged in CMMS.

• When necessary, perform daily walk-through of facility documenting parameters such as power availability, temperature and humidity, alarm status, etc. to be catalogued and compared for identification of discrepancies and trends. Monitor and make necessary changes to site BAS, following site MOP's & SOP's.

• Capable of implementing all site-specific processes and procedures such as procedure creation and review standards, procedure instructions and templates, reporting an incident or outage, procedure execution, PM standards, CMMS standards and policy, work order and notification, as well as the use of SharePoint to access CE procedures and training content.

• Understand the sequence of operations, how a failure of a piece of critical equipment impact other systems, and have a holistic view of the critical environment infrastructure and ability to comprehend the effect of any actions on a piece of critical equipment or systems, including: MV/LV Distribution Boards, MV/LV Breakers, UPS, Generator, Batteries, STS, ATS, AHU, DX units, Chillers, Evap Washer Systems, CRAC Units, Fuel Systems, ASCO Systems, BMS System, EPMS System, and Fire Alarm System.

• Understand how to action all site primary and secondary EOP's, focusing on mastering the operator role during an emergency response. Capable of leading drills associated with the site primary and secondary EOP's.

• Organize safe maintenance principles for regulating and scheduling planned and unplanned activities, as well as establish and meet deadlines for work/projects. Interprets building codes and local and federal regulations as they relate to installations and applies them as required by the site.

• Maintain maintenance records as required by City, State, and EPA regulations.

• Requires meeting all requirements of CET-2

• Coordinate and oversee all critical environment vendors during maintenance, emergency, and break/fix events to ensure personnel safety and maintain power to the critical load.

• Perform periodic technical and quality reviews of all MOPs and SOPs to ensure that the most “up-to-date” techniques and safety guidelines are utilized.

• Collect and generate internal and vendor field service reports describing all activities (preventive maintenance, repairs, etc.) performed at the facility; reviews all reports prior to submission to end user.

• Render assistance in administration and regulation of the duties of CET1/2. Conduct training with CET1/2 and other staff personnel on electrical equipment/system for maintenance, repairs and operation.

• Understands and has mastered all types of mechanical and electrical systems and how each component within the system operates in conjunction with the other components and how that impacts the overall operations of the system as a whole.

• Provides technical expertise and assistance.

• Operates site facility equipment and systems without error to obtain maximum availability.

• Provides suggestions for continuous improvements in the areas of process improvement and cost reduction savings.

• Coordinate maintenance with outside vendors and oversee vendor maintenance.

• Respond to emergency situations and customer concerns.

• Ensure strict adherence to critical facility work rule and safety procedures.

• Works overtime as assigned and required.

• Familiar with all applicable Federal, State, and local rules, codes, and regulations.

• Interact effectively with internal and external customers.

• Other duties as assigned by Management.

EXPERIENCE AND EDUCATION AND EQUIVALENT EXPERIENCE

• Eight (8) - ten (10) years of experience supporting mission critical environments with a high school diploma or GED

• Current electrical/mechanical Journeyman’s license preferred.

• Hands on electrical or mechanical skill, and competence in the area of non-expertise (for example, electrical expertise with a mechanical competence, or vice-versa)

• Operate and perform both routine and emergency service on a variety of state-of-the-art critical systems.

• Mechanical and/or electrical OEM factory specific training or experience preferred.

• Knowledge and experience using basic computer applications.

• Have an active US Government Top Secret Security/Sensitive Compartmented Information (TS/SCI) with a Full Scope Polygraph (FSP)

• Strong verbal and written communication skills required.

PHYSICAL DEMANDS AND WORK ENVIRONMENTAL FACTORS

While performing the duties of this job, the employee is regularly required to sit at times; frequently use hands to handle or feel; frequently reach with hands and arms; and talk and hear. Standing and walking is required 90% of the time. Must be able to turn and twist torso and frequently climb and descend ladders and stairs. The noise level in the work environment is usually moderate. The employee must occasionally lift and/or move up to 50 pounds.

Typical office conditions, plus constant visits throughout the building and rooftop, where the individual is around equipment and dust, moving through confined spaces, and in extremes of heat and cold. Position may require travel to other locations for public relations, meetings, training, and education.

REQNUMBER: 94424

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.