Position: IT Support Technician I

Division: Technology

Department: Systems Administration

Schedule: Full-Time

Reports To: Director of Systems Administration

Overview: Nomad Global Communications Solutions is a leading provider of communication and response products serving a wide variety of customers. Our purpose is to be the solution when every minute matters. We are seeking a skilled IT Support Technician to join our dynamic IT team!

This role is crucial in maintaining Nomad GCS’ IT infrastructure and ensuring smooth operations across all departments. This position must utilize a blend of technical expertise and customer service skills to provide timely assistance to all staff.

Essential Functions / Responsibility:

• Respond to help desk requests and provide timely technical assistance to staff.

• Troubleshoot hardware, software, and network issues and determine appropriate solutions.

• Install, configure, and upgrade computer components and software as needed.

• Perform system backups and ensure data integrity.

• Assist staff with IT-related issues in person, over the phone, or via email.

• Educate users on basic software and hardware functionality.

• Set up new employee workstations and ensure proper equipment functionality.

• Perform regular maintenance tasks to ensure system stability and security.

• Monitor system performance and troubleshoot issues proactively.

• Update systems with the latest patches and security updates.

• Maintain accurate records of IT-related activities, inventory, and documentation.

• Assist with the setup and maintenance of servers, routers, switches, and other networking equipment.

• Collaborate with IT Team Members on larger projects, such as network upgrades and software deployments.

• Perform other duties as assigned.

  Basic Knowledge / Skills Desired:

• Be proficient in troubleshooting hardware, software, and network issues.

• Be familiar with operating systems and platforms (Windows, macOS, Linux).

• Have excellent problem solving and communication skills.

• Have a customer-oriented attitude with the ability to provide exceptional customer service.

• Be able to work independently or as part of a team in a fast-paced environment.

• Have good verbal and written communication skills, as well as time management and multi-tasking

• Must be able to work in a schedule-driven environment, as timing is a critical function to each project.

• Be knowledgeable about arithmetic, algebra, geometry, calculus, statistics, and their applications.

  Physical Demands:

• While performing the duties of this job, the employee will be required to use hands and arms to finger, handle, feel, reach, or operate objects, tools, or controls.

• The employee is frequently required to stand, walk, climb, balance, stoop, kneel, crouch, crawl, talk, hear, and is occasionally required to sit.

• The employee must frequently lift and/or carry up to 25 pounds and occasionally lift and/or move up to 50 pounds. Anything heavier than 50 pounds will require two people to lift / carry.

• The employee must have the ability to work from heights at the ground floor up to 20 feet from the ground on ladders or platforms of varying sizes.

• Specific vision abilities required by this job including close vision, distance vision, peripheral vision, depth perception, and the ability to distinguish individual colors.

  Working Environment:

• The work environment is a partially environmentally controlled indoor environment. Depending upon the time of year, temperatures can fluctuate between 60F and 100F but is typically around 70F. There are times when working outside will be required.

• The employee may be subjected to noise levels, ranging from low volume to loud and will be required to wear provided safety hearing devices from time to time, which will be provided.

• There is some exposure to strong odors and fumes.

• All Team Members must wear provided OSHA approved eye protection at all times in manufacturing areas. The employee will be required to wear provided safety eyewear throughout the performance of their duties.

  Qualifications & Experience:

• High school graduate. Further education preferred.

• One (1) year of experience in Helpdesk/IT Support is desired.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

  Nomad GCS is an equal opportunity employer, (EOE,) and voluntarily follows affirmative action guidelines. As an equal opportunity employer, Nomad GCS does not discriminate in its employment decisions on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable state and local laws.

Department

62-IT Services

Employment Type

Full-Time

Minimum Experience

Mid-level

Compensation

$21 - $24 hr DOE w/ benefits