Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Logistics Coordinator – Counseling position exists to aid and facilitate the efficient operation of the Counseling Department’s logistical functions through specific delegations from the Logistics Manager, including support to the Christian Counselors Network (CCN), Hope Restored Aftercare coaching logistical processes, Counseling events, and daily department workflow. Position is cross-trained in all department support staff functions for agile teamwork.

Essential Duties/Responsibilities:

• Represents the Counseling Department on the phone, in business email correspondence, and in person using the appropriate tone, professionalism and writing as needed

• Utilizes and helps maintain two scheduling systems within the department (Coaching and Counseling)

• Presents reports and logistical updates to inform management’s decision-making

• Coordinates all aspects of Counseling Department event preparation logistics, specifically the monthly Christian Counselors Fellowship breakfast and the 2024 Sexual Integrity Leadership Summit (SILS) conference that are held on the Focus on the Family campus

• Leads as a liaison to Events department for planning of monthly and annual events

• Manages multiple calendars and supports the management team with special projects

• Contributes to updates or reforms in the team’s processes as commensurate with newer software or technology; updates written procedures for the support team, under supervision

• Handles sensitive and confidential scheduling of Focus staff with counselors for employee consultations

• Pursues utmost detail pertaining to the Christian Counselors Network and the accuracy of the members’ professional information as posted on the Focus website

• Keeps managers well informed of workflow/logistical needs and necessary changes

• Serves as an IT liaison between counselors and the IT Department, and assists counselors to resolve technical issues using knowledge of PC operating system and technical problem-solving skills

• Understands the Hope Restored Aftercare process and assists in the maintenance of confidential Hope Restored client records

• Collaborates closely with the Logistics Manager in maintaining the various databases, testing new applications and updates to improve administrative efficiency for Counseling Services

• Understands the daily workflow necessities and administrative tasks within the department (queue management, request processing, meeting arrangements, purchasing, benevolent resource requests, and travel arrangements)

  Other Duties/Responsibilities:

• Greets VIP guests and responds to general inquiries

• Performs other duties as assigned

  Working Environment/Physical Requirements:

• Detail-oriented

• Office environment containing professional/ethical care of counseling data

• Frequent exposure to crisis and stressful situations and emotionally sensitive subjects

• Ability to sit at dual computer monitor for extended periods of time

  JOB QUALIFICATIONS/REQUIREMENTS

  Character/Spiritual:

  Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

  Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

  Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer

  Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

  Engages in Christian ministry

  Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)

  Personal Characteristics:

• Self-motivated and able to manage time well, Ability to self-direct toward tasks/daily goals

• Conscientious to follow corporate processes while also able to think ‘outside the box’

• Positive, can-do attitude, works well with others; Teachable, self-managed work ethic

• Approachable, personable, and articulate; Ability to handle multiple tasks at one time

• Emotional maturity and non-reactionary to constituents’ emotional content

• Prompt, detailed, trustworthy, confidential, and confidential needs

  Knowledge/Experience:

• Bachelor’s Degree in Communications or equivalent experience

• Working knowledge of FOTF mission, philosophy, values, and objectives

• Knowledge of various software applications

• Demonstrated ability to learn new projects/procedure and train others about them as needed

• Experienced in timely and responsive actions to support senior leadership and logistical follow-through

• Established in the maturity required to form trust through open lines of communication and fairness

  Skills, Abilities, and Special Talents/Gifts:

• Ability to communicate effectively (verbal and written)

• Ability to relate well to emotional constituents and staff from other departments

• Ability to calmly respond to urgent and emotionally intense situations

• Ability to prioritize tasks to complete multiple projects/Notetaking and Action documentation

• Ability to anticipate and plan for department needs and requirements

• Strong analytical, organization skills and logical thought processes

• Demonstrates attention to detail and accuracy

• Independent p roblem-solving ability, while maintaining “others awareness” when implementing solutions (systemic thinking)

  Pay Range: $18.00 to $21.00/hr

  Application Materials Required: Cover Letter, Resume/CV

  • Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

  Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

  Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage

• Legal Shield/ID Shield Coverage

• AFLAC

• 403B Retirement Plan

• Vacation Time & Vacation Payout

• Sick Time

• Holidays

• Service Awards

• Community Service Days

• Bookstore Discount

• Fitness Center

  Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan

• Dental Plan

• Vision Plan

• Life Insurance

• Disability Insurance

• Flexible Spending Accounts

• EAP (Employee Assistance Program)

• Tuition Reimbursement

• Warehouse Membership Reimbursement

  Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

  *Temporary employees are not eligible for benefits, except for:

• Sick Time

• Bookstore Discount

• Fitness Center

  Tentative Search Timeline:

• Priority will be given to applications submitted by January 17, 2025. However, this posting will remain open until filled.

• The potential employee start date is January 21, 2025.

  Posting date: December 17, 2024

  Unposting date: ongoing until filled

  Posting contact email: job@fotf.org

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Job Details

Pay Type Hourly