Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Reports Analyst III position exists to maximize cost efficiency in Relationship Services by analyzing and balancing complex factors related to scheduling and all facets of reporting.

Essential Duties/Responsibilities:

• Generates and distributes weekly schedules using sophisticated scheduling software for Relationship Services staff

• Balances various complex factors affecting the scheduling of personnel

• Ensures the quick and professional handling of issues related to scheduling

• Creates informational and sensitive decision-making reports, and analysis of scheduling issues to leadership

• Evaluates and provides recommendations regarding staffing level needs

• Approves requests for time off

• Monitors Family Help Specialists' adherence to daily schedule

• Evaluates potential upgrades in software capabilities

• Collaborates with IT Reporting for requests of new reports

• Maintains records of schedules, call/mail patterns, call/mail statistics, and related information

• Monitors certain clerical staff to ensure routine activities related to scheduling are performed timely and accurately

  Other Duties/Responsibilities:

• Performs other duties as assigned

  Working Environment/Physical Requirements:

• Office environment

• Occasional holiday and weekend work is required

  JOBQUALIFICATIONS/REQUIREMENTS

  Character/Spiritual:

  Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

  Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

  Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer

  Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

  Engages in Christian ministry

  Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)

  Knowledge/Experience:

• Bachelor's Degree in Computer Science, Math, or related field

• 2 - 4 years of prior work experience involving use of analytical and computer skills

• Working knowledge of Salesforce Reports

• Experience with Genesys Reporting Features

  Skills, Abilities, and Special Talents/Gifts:

• Attention to detail and accuracy

• Excellent organizational skills

• Exceptional analytical ability and logical thought process to deal with complex problems

• Advanced computer skills including Microsoft Office, Verint Work Force Management tools, Salesforce, Genesys, and SharePoint

• Ability to communicate effectively (written and verbal)

• Ability to meet continuous deadlines

• Ability to work independently

  Pay Range: $22.00 to $25.25/hr

  Application Materials Required: Cover Letter, Resume/CV

  Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

  Focus on the Family puts a high value on our team members and offers a unique benefit package.

  Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage

• Legal Shield/ID Shield Coverage

• AFLAC

• 403B Retirement Plan

• Vacation Time & Vacation Payout

• Sick Time

• Holidays

• Service Awards

• Community Service Days

• Bookstore Discount

• Fitness Center

  Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan

• Dental Plan

• Vision Plan

• Life Insurance

• Disability Insurance

• Flexible Spending Accounts

• EAP (Employee Assistance Program)

• Tuition Reimbursement

• Warehouse Membership Reimbursement

  Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

  *Temporary employees are not eligible for benefits, except for:

• Sick Time

• Bookstore Discount

• Fitness Center

  Tentative Search Timeline:

• Priority will be given to applications submitted by October 18th, 2024. However, this posting will remain open until filled.

• The potential employee start date is October 28th, 2024.

  Posting date: September 18th, 2024

  Unposting date: ongoing until filled

  Posting contact email: job@fotf.org

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Job Details

Pay Type Hourly

Employment Indicator Hybrid