Reception Supervisor

Summary

Title:Reception Supervisor

ID:0621-5776

Department Location:Health Center at Academy, Suite 3500, 3207 N. Academy, Colorado Springs, CO 80917

Category:Manager / Professional

Description

Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental, and behavioral health through our 22 outpatient health centers. We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 81,500 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Flagler, Divide, Limon, and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Compensation (Pay): $45,000 to $65,060/annually, based on experience.

Summary of Benefits:

• Medical, Dental, Vision, Life, STD, LTD

• 403(b) Retirement with Company Match

• Paid Time Off

• Tuition Assistance

• Perks Rewards

• Employee Assistance Program

  https://www.peakvista.org/resources/benefits-summary

  Summary: The Reception Supervisor provides direct administrative support, supervision, and leadership guidance for all reception operations and designated staff, as assigned. Supervises all routine administrative duties in support of the delivery of patient care, and revenue cycle operations. Demonstrates excellent customer service, facilitating patient-centric care, while adhering to all Peak Vista policies and procedures and applicable regulatory requirements and accreditation standards.

  Essential Duties and Responsibilities:

• Supervises the day-to-day operations of assigned staff as a member of the health center leadership team

• Promotes and participates in the development of team-based care to ensure all delivery platforms support a patient-centric approach

• Schedules receptionists, monitors attendance, approves timecards, and manages time off requests

• Participates in the hiring, orientation, training process, professional development, and performance management for all designated staff to include revenue cycle procedures

• Ability to precept and on-board new receptionists, as required

• As required, due to staffing shortages, emergencies, and training opportunities, provides direct support for reception area to perform routine administrative functions, pertinent to efficient ambulatory patient care

• Possesses the knowledge of key operating systems and standard operating procedures within the health centers, while ensuring staff and health center adherence

• Monitor telephone queues to ensure calls are answered within defined metric standards

• Ensures all applicable forms are updated and utilized, accurately capturing patient information for billing and compliance purposes

• Ensure appointments are scheduled appropriately and the necessary intake functions for arriving patients are performed

• Assists with exceptional service, service recovery, and a positive patient experience, with first time resolution

• Orders appropriate materials and supplies in line with budgetary guidance

• Ensures accountability for authorized cash bags and transactions aligned with accounting reconciliation

• Executes Process Improvement/Quality Improvement activities in coordination with Quality Assurance Team and immediate supervisor

• Ensures patient and employee safety, and satisfaction, while addressing patient and staff concerns and critical organizational reporting, in a timely manner, in support of the provider-patient relationship

• Possesses effective interpersonal and professional communication skills and abilities in conjunction with emotional intelligence

• Promotes and demonstrates the mission, vision, and Core Values of Peak Vista.

• Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership

• Embraces cultural diversity amongst ourselves and our community

• Responsible for the human, financial, and material resources as well as data and information entrusted to us

• Demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements

• Travel required to meet the needs of the organization

• All other duties as assigned.

  Supervision Exercised:

  If applicable, Receptionists, and designated staff.

  Demonstrates strong leadership skills, knowledge, and abilities. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensures that the appropriate personnel meet all job required competencies.

  Qualifications:

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spanish bilingual preferred.

  Education/Experience:

  Education: High school diploma or equivalent education. Bachelor’s in health-related field or business preferred.

  Work Experience: 3–4 years of relevant experience, preferably in a front office healthcare setting, with 2 years of leadership experience required.

  Computer Skills:

  To perform this job successfully, an individual should have basic computer knowledge, experience with use of electronic health records, internet, database software, and keyboard skills.

  Certification and Licenses: None

  Work Environment:

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  OSHA risk level/work environmental hazards: This position has been categorized as OSHA Level Three. See Exposure Control Plan for details.

  Physical Demands:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  The employee must occasionally lift and/or move up to 20 pounds. While performing the duties of this job, the employee is frequently required to stand and walk. The employee is also required to sit.

  *Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace and an Equal Opportunity Employer.

  **PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com