Job Description

A successful Messaging and Collaboration Administrator candidate will have

o A basic understanding of exchange services management in a hybrid on-prem and cloud environment

o A basic understanding of Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations both on prem and cloud, and a deep understanding of

o Server management experience

The ideal candidate will have

o Experience with on-prem and cloud tools to include active directory, azure active directory, Cloud Exchange Admin Center (EAC), Microsoft Entra Identity, MFCMapi, MS Purview, M365 Defender, and PowerShell scripting and remedy ticketing system

o Strong troubleshooting skills

o Server 2012 or Exchange server management experience

Key Tasks and Responsibilities From PWS/SOW

Remedy system - I ncident, Work Order, Task, and Change request resolution

Providing customer support to help resolve end user technical issues

Managing user accounts in AD/Azure AD

Managing Distribution lists and shared mailboxes

Provide troubleshooting and policy documentation to local and external customers

Working with Tier III and other Tier II support groups

Ability to use Active Directory and Exchange tools for troubleshooting

Using PowerShell cmdlets and scripts to manage Exchange

Manage and provide support for customer mobile devices

Provide base support for Outlook and cloud mail services

Documenting incident resolution and providing customer updates

Education & Experience

Requires a bachelor's degree or equivalent, and 0 - 2 years of related experience

Certifications

Required

o Security+, or other qualifying IAT II certification.

o Microsoft Azure Fundamentals (AZ-900) within 120 Days

Desired

o Microsoft 365: Messaging Administrator Associate

o Microsoft 365: Administrator (MS-102)

o Microsoft MCSA 2012 or newer

Security Clearance

Desired

o Active Secret Clearance

Required

o Applicants must have eligibility to obtain a Secret clearance.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

The primary shift for this position is Saturday - Tuesday, 2100 - 0700 however; this is a 24/7/365 mission, and the ability to support Day, Swing, and Mid operations is required. If a temporary schedule change is required to support operations, you will be provided with as much notice as the situation allow s.

Certification requirements are subject to change at the government's direction. If this occurs you will have 120 days to become compliant.

Salary Range: $55,000.00 - $65,000.00

The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.

The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.