Description:

This starting rate for this position is $14.42 Service Charge

Event servers are responsible for making the function space visually appealing and presenting the menu offering for the event. This may include linen and table setting, food station design, and beverage service. Other duties include general banquet preparation, room refreshes and maintaining a sanitary environment.

Job Duties & Functions

• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow

employees.

• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.

• Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.

• Served guests according to the hotel’s standards in a friendly, courteous, and professional manner.

• Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.

• Set all tables according to hotel standards.

• Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies

necessary for food service functions.

• Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are

stored and re-stocked properly.

• Prepare room according to BEO and the various meal functions.

• Follow all money handling procedures when serving the guest.

• Know and use “suggestive selling” techniques.

• Know the menu items for each function served and able to give accurate descriptions.

• Ensure overall guest satisfaction

• Flexible and long hours sometimes required.

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Qualifications:

• High School diploma or equivalent and/or experience in hotel or a related field preferred.

• Flexible and long hours sometimes required.

• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or

constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

Primary Location: US-CO-Colorado Springs

Organization: Cheyenne Mountain Resort

Pay Basis: Hourly

Job Level: On-call/Casual

Job: Banquets

Req ID: COL004315

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.