Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Donor Relations Manager position exists to oversee the development of mid-level donor relationships, creates, and implements strategies that result in significant funding support from the mid-level donor segment. This position will be expected to manage Donor Account Reps, processes and strategies used for cultivation of donor portfolios, including major gifts solicitation, acknowledgement, stewardship, prospect identification, and on-going communication. The Donor Relations Manager is responsible for annual fundraising and donor file health goals as set by the Executive Director, Family Advancement and will develop toolsets to measure Donor Account Rep performance against stated goals.

Essential Duties/Responsibilities:

• Partners with Executive Director, Family Advancement in the development and execution of the middle donor strategy for Focus on the Family and the establishment of annual communication and engagement calendars

• Sets specific, quantifiable, and measurable performance goals for fundraising and establishes priorities

• Performs constant analysis of the team and strategy and adjusts to maximize revenue

• Closely monitors each Donor Account Rep’s performance, identifying roadblocks and inefficiencies, and prescribing plans for resolution. Provides the team with reports and statistical data as needed to keep them informed and accountable to measurable goals

• Provides direction to a team of Account Reps, ensuring tasks align with established targets. Monitors progress toward goals and provides feedback/coaching as needed

• Is responsible for mid-level donor revenue goals as set by the Executive Director, Family Advancement

• Builds relationships, communicates, and connects effectively with both internal and external relationships, including participating in donor calls

• Develops and executes prospect strategies to uncover new donors, some of which are managed by the mid-level reps, others are referred to other fundraising segments

• Continually refines the list of accounts under management to ensure every donor is in the fundraising segment that maximizes their giving to Focus on the Family

• Reviews departmental plans, processes, programs, and budgets to ensure approved objectives and goals are implemented. Partners with internal teams as needed to obtain necessary information to inform decisions

• Ensures staff is appropriately prepared and motivated to complete their tasks

  Other Duties/Responsibilities:

• Performs other duties as assigned

  Managerial Breadth/Scope of Job:

• Manages a team of 7-10 Donor Account Reps responsible for developing relationships with donors

• Manages the Working Supervisor who assists the manager with day-to-day management of the team

  Working Environment/Physical Requirements:

• Office environment : Ability to hear clearly

• Fast paced, high stress, frequent changes in process and procedures

• Ability to work independently and manage a donor portfolio

• Willingness to travel for occasional events and other team meetings/functions

• This role may require occasional travel including nights and weekends

  JOB QUALIFICATIONS/REQUIREMENTS

  Character/Spiritual:

  Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)

This role is considered a Spokesperson for Focus on the Family and should represent Focus’ position and tone at all times

Personal Characteristics:

• Considers themselves an extension of the work and ministry of Focus on the Family and the Assistant to the President

• Straightforward and not self-serving

• Embodies diplomacy, tact, and a professional demeanor

• Innovative; Creative; Flexible

• Exhibits a teachable spirit

• Exhibits a high level of energy, self-motivation, and enthusiasm

• Should be bright, positive, and friendly, conveying warmth and a genuine interest in people

• Assertive, dependable, personable, flexible

• Awareness of own strengths and shortcomings

  Knowledge/Experience:

• Bachelor’s Degree preferred

• 5-7 years of experience in development, fundraising, call center management, and/or sales preferred

• Proven track record of successful fundraising and experience managing donor accounts

• Knowledge of fundraising best practices and knowledge of Salesforce, Microsoft office suite, and database systems

  Skills, Abilities, and Special Talents/Gifts:

• Strategic and analytical. Able to see trends and learnings in data that inform action to take

• Self-motivated, with strong time management, organizational, personnel management skills and prioritization skills

• Excellent listening skills and exhibits the ability to understand what others are communicating

• Ability to receive constructive criticism with appropriate response and teachability

• Excellent discernment skills

• Emotionally resilient and capable of handling pressure and rejection without inappropriate disappointment

• Ability to lead in a fast-paced, production environment, bringing accountability to specific performance metrics

• Creates favorable impression in terms of appropriate attire, appearance, bearing, and manner

• Convincing, persuasive, and credible, able to impress favorably and win long-term confidence and trust

• Ability to function effectively and efficiently in a team environment

• Ability to organize work effectively to meet demanding time constraints

• Highly polished social skills; clarity of expression, good organization of thoughts and effective articulation; tactful and ability to make a good first impression

  Salary Range: $70,716 to $81,117/yr

  Application Materials Required: Cover Letter, Resume/CV

  Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

  Focus on the Family puts a high value on our team members and offers a unique benefit package.

  Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage

• Legal Shield/ID Shield Coverage

• AFLAC

• 403B Retirement Plan

• Vacation Time & Vacation Payout

• Sick Time

• Holidays

• Service Awards

• Community Service Days

• Bookstore Discount

• Fitness Center

  Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan

• Dental Plan

• Vision Plan

• Life Insurance

• Disability Insurance

• Flexible Spending Accounts

• EAP (Employee Assistance Program)

• Tuition Reimbursement

• Warehouse Membership Reimbursement

  Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

  *Temporary employees are not eligible for benefits, except for:

• Sick Time

• Bookstore Discount

• Fitness Center

  Tentative Search Timeline:

• Priority will be given to applications submitted by August 16th, 2024. However, this posting will remain open until filled.

• The potential employee start date is August 19th, 2024.

  Posting date: July 16th, 2024

  Unposting date: ongoing until filled

  Posting contact email: job@fotf.org

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Job Details

Pay Type Salary