Job Description

A premier employer in Atlanta is seeking a Field Support Specialist 1 to help out with general IT support. This person will help the support specialist working remotely handle any physical issues onsite. This includes troubleshooting printers, the network, checking switches, cables, or break fixes for employee computers. Additionally, they will work with Dell, their 3rd party vendor for service calls that could include warranty on computers that have been physically broken. On a day to day basis this person will take tickets through ServiceNow to triage and troubleshoot. This could be anywhere from 5-10 tickets a day.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

2+ years experience in a helpdesk type role

Basic understanding of networking i.e. checking switches, cables, checking network connections

Experience troubleshooting computer hardware/ PC laptops

Experience troubleshooting printers

Experience with a ticketing system, ServiceNow preferred

Experience troubleshooting active directory - managing computer objects Bachelors degree

Certifications null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.