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Kootenai Health Epic Principal Trainer - Patient Access & Scheduling in Coeur d'Alene, Idaho

Epic Principal Trainer - Patient Access & Scheduling

If you are a person-centered, learner-focused professional with a strong desire to improve the skills of others and thrive in a dynamic environment, Kootenai Health is seeking your expertise. We are hiring an Epic Principal Trainer to support Patient Access & Scheduling applications in the Epic Connect Model.

Remote work/telecommuting optional. Join the Kootenai Health team today!

Position Summary:

The Epic Principal Trainer is a progressive learning and development professional focused on supporting Kootenai Health’s education goals for the Epic EHR and other information systems’ deployment, adoption, and optimization activities. The specialist collaborates with other IT team members and operational stakeholders to support implementation, adoption, and education for business and clinical information systems and technologies deployment and optimization.


  • Designs, writes, creates, and maintains curriculum and adoption materials, including multimedia deliverables, to lead in-person and virtual instructor-led training, self-paced online learning, and other system adoption initiatives for a variety of audiences as assigned

  • Incorporates instructional design best practices and adult learning theories to address a target audience’s learning needs

  • Supports, designs, and maintains technical training environments needed for education delivery including support of the Epic Credential Training Program Trouble-shoot issues related to scenarios and system training environments

  • Works with Principle Trainers from Epic Community Connect host and other Affiliate programs to support Epic MST and ACE environment(s), and other tools as assigned

  • Collaborates regularly and closely with application and build analysts and teams so that educational design is consistent with workflows and application build

  • Trains, mentors, and communicates with Kootenai Affiliates, Community Connect, and other Epic Credential Trainers

  • Participates in the recruitment, onboarding, and credentialing program for assigned Credentialed Trainers

  • Assists with the content to build out the Epic program course catalogs and course schedules

  • Ensures all scheduled classes are covered with appropriate lead instructors and support teams

  • Assists with the completion of the Epic training calculator

  • Develops and analyzes assessments, evaluations, and other feedback mechanisms to determine the effectiveness of education deliverables and delivery, providing recommendations for and/or instituting improvements in accordance with best practice and adult learning theory to achieve education goals

  • Supports role mapping and training logistical planning

  • Develops communication-related to education efforts for deployments, upgrades, optimizations and other system changes as assigned

  • Maintains understanding of workflows, policies, procedures, and constraints in core clinical or business area(s) of responsibility

  • Successfully completes and maintains certification(s) in assigned Epic applications and modules

  • Other duties, including analyst build in certified or proficient applications, as assigned

  • Performs other related duties as assigned

  • Familiar with standard concepts, practices, and procedures within the field

  • Regular and predictable attendance is an essential job function

  • Competent to meet age-specific needs of the unit assigned

    Requirements and Minimum Qualifications :

  • Bachelor's Degree in Education, Instructional Design, Adult Learning, Organizational Development, Informatics, healthcare or equivalent education/experience required

  • 2 years of experience in roles focused on designing and writing education and training materials and/or delivering training or informatics support in a complex healthcare environment preferred

  • Other required system application certifications to complete work as assigned

  • Clinical licensure and work experience (i.e., Nursing, Respiratory Therapist, Technologist, Pharmacist, Clinical Lab) that relate to assigned clinical applications preferred

  • Recent work experience in revenue cycle operations for assigned revenue cycle applications (i.e., Admitting/Registration, Billing and Collections, Health Information Management, Single Billing Office) preferred

  • Epic certification in one or more Epic modules as assigned (Grand Central ADT/Transfer Center) or (Prelude Registration/Financial Assistance) or (Cadence Scheduling). Certification to be initiated as directed and completed within 90 days from commencement of Epic training. Must remain current in certification or proficiency

  • EPIC Certification in Grand Central ADT/Transfer Center, Prelude Registration/Financial Assistance, Cadence Scheduling preferred

  • Comprehensive understanding of clinical or business principles to evaluate information system needs

  • Familiarity with diverse healthcare information systems

  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)

  • Experience working with online project document repositories (i.e., SharePoint)

  • Ability to work on multiple priorities simultaneously with confidence and independence through to completion

  • Ability to work in a fast-paced environment with project/program deadlines

  • Understand and explain complex technical concepts in terms understandable to non-technical end users

  • Excellent analytical skills to translate workflow and application concepts to a curriculum

  • Excellent interpersonal, listening, verbal, and written communication skills in professional English

    Working Conditions:

  • Must be able to lift and move up to 10 lbs

  • Must be able to reach arms above or below shoulder height

  • Must be able to maintain a sitting position

  • Typical equipment used in an office job

  • Repetitive movements

    For questions, please contact Doug Jackson at

    Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex