Customer Account Manager - Franchise

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Description:

We are Aaron’s - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – It is a career with purpose.

The Manager Trainee is responsible for assisting the Customer Accounts Department in lease agreement renewal.

Duties and Responsibilities:

• The Acquisition and Maintenance of Customers

• Direct immediate contact with customers who have not renewed their Lease agreement(s)

• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments

• Clean and certify merchandise in the Quality Assurance Center for all items personally returned

• Complete and maintain weekly vehicle maintenance sheet and route sheets daily

• Document all customer promises and update customer information in the store computer system

• Assist with merchandise returns and customer deliveries as directed by the General Manager

• Perform responsibilities of the Customer Accounts Manager when directed

• Maintain and update customer information in the store’s computer system

• Safely operate company vehicle

• Load, secure and protect product in company vehicle

• Other tasks as assigned by management

Required Skills and Competencies:

• Good communication and interpersonal relationship skills

• Strong telephone etiquette

• Computer operations ability

• Good organizational skills

• Good driving skills

• Position routinely requires lifting, loading, and “dollying” merchandise 50 – 300 lbs

• Neatly groomed appearance

• Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Diver Qualification Policy

About Aaron’s

At Aaron’s we provide sales and lease-to-ownership specialty items relating to furniture, consumer electronics, home appliances, and accessories through its more than 1,800 Company-operated and franchised stores. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to influence people’s lives. We help people “OWN IT”, and if you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.