JOB DESCRIPTION CWP

POSITION TITLE: Receptionist DEPARTMENT: HIS

REPORTS TO: Health Information Services Manager

CLASSIFICATION: Hourly

MAIN FUNCTION: A Receptionist with Community Wellness Partners is responsible for performing clerical tasks within an office setting to support daily operations as indicated below.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Answers all Calls in a timely manner

• Screen the calls and ensure you are transferring the caller to the appropriate extension.

• Transferring calls to, or providing personal Team Member cell phones is prohibited.

• Obtaining telephone messages as needed and communicating with appropriate personnel via email or message slip.

• Screens all visitors are ensuring visitors are tested per CDC, DOH, or CWP Infection Control Requirements.

• Please have the visitor complete the testing sheet

• Perform the test handling all fluids and swabs with gloves.

• Make sure the test result is entered onto the appropriate index cards.

• Place all testing sheets into the proper folder or locked box (per campus).

• Employee Testing as Needed – As directed per DOH and CWP Infection Control guidelines

• Report any and all positive testing to Director of Nursing or Supervisor, CWP Infection Control, HIS (Medical Records) and Administrator immediately.

• Paycheck Distribution-You may begin handing out paychecks per Human Recourses direction Thursdays at 4 pm on pay weeks.

• Ensure all visitors sign in and sign out on Kiosk

• Monitoring Security Systems in place as per campus.

• Screen’s all visitors prior to allowing access into the building. Designed to enhance security for staff and residents.

• Report any potential security breaches to proper personnel (example- visitors have codes to doors and stairways).

• Emergency Paging for all codes as needed.

• All overhead pages additionally as needed or directed.

• Newspaper, Mail separation and forwarding (as per campus)

• Screening of Staff Employees, contractors, upon entrance.

• Collection of funds and disbursement of meal tickets for visitors and staff.

• Collection of funds as per facility sponsored activities and turn funds into responsible party.

• Present good customer service with a positive and friendly attitude.

• Additional tasks as assigned by your supervisor

OFFICE TASKS:

• Directs calls and takes messages appropriately in a professional manner.

• Performs clerical functions of the receptionist role and responsibility.

• Labels newspapers in the morning for the residents and departments and coordinates with the staff responsible to deliver resident mail daily.

• Coordinates with other departments as needed

• Answers questions and provides direction and assistance to visitors while following PHI/HIPAA guidelines.

• Assists with customer concerns/complaints and coordinates as needed with Administrative staff.

• Computer Skills required

• Ensures Accushield Visit Log in – Updated with all admissions, discharges, room changes etc. to ensure visitors ease of electronic check in.

ADDITIONAL DUTIES:

• Completes in-services and attends meetings as required.

• Performs other related duties or miscellaneous duties as directed by supervisor/manager.

KNOWLEDGE, SKILLS, and ABILITIES:

Education: High School graduate

• Ability to establish effective communication skills (oral and written)

• Able to maintain CWP standards for PHI/HIPAA confidentiality

• Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times angry people

• Must be able to speak and write the English language in an understandable manner.

• Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.

PERSONAL REQUIREMENTS:

Appropriate attire as required by department dress code. Must be able to work independently. Complies with the code of conduct and proper badge identification.

PHYSICAL REQUIREMENTS:

Sits, stands, bends, lifts and moves intermittently during working hours. Subject to frequent interruptions Must be able to move intermittently throughout the workday.

HIPAA COMPLIANCE:

Demonstrates knowledge of and adheres to Community Wellness Partners policies and HIPAA regulations governing the confidentiality and security of protected health information.