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Patten CAT Field Dispatcher ll, Ag in Clinton, Illinois

Working Hours/Days

8:00 - 5:00 Monday – Friday, weekend and after hours on-call rotation

Overview

The Field Service Dispatcher is a front line team member answering phone calls from customers and technicians dealing with Ag Machinery, includeing Fendt, Challenger and Massey Ferguson tractors, Rogator and Terragator, Claas Lexion combines and other Cat ag Products.

Basic Duties

  • Position learns the internal workings of Altorfer Ag Products service department.

  • Will dispatch technicians by opening and assigning technicians to job orders.

  • Review machine estimates and approve technician credit card receipts.

  • Assist technicians with questions relating to their assigned job orders.

  • Work with service department management.

  • May perform other related duties as requested and/or assigned.

Qualifications

  • Good organizational and customer service skills required.

  • Excellent communication skills are needed.

  • To be successful in this position you must be able to work in a fast paced environment.

  • Must be a self-starter and able to adapt to change.

  • Willingness to work overtime and weekends when needed .

  • Computer literate and proficient with using the Internet, Microsoft Office, Outlook, and Excel

  • High School Diploma or equivalent required.

  • Must have a valid driver’s license

Physical Requirements/Working Conditions

This position will spend a good portion of time working in a fast paced office environment. The noise level in the work environment is usually moderate to low. May sit at a desk for a period of time to answer phone calls or use a keyboard to complete documents and communicate through email. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 emp loyees with long tenure for you to learn from . We have a collaborative, family valued culture, with a great reputation in the industry . A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

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Req No.2024-4770

CategoryCustomer Service/Support

LocationUS-IL-Clinton

TypeRegular Full-Time

Union or Non-UnionNon-Union

DivisionAg

CompanyAltorfer Inc

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