Description

• PC Support

o Deliverables

• Monitor track all Incidents across all SNOW queues for North America.

• Diagnose and resolve incidents using documented procedures to perform responsibilities

• Monday – Friday 8 hour day onsite technical support (On-call and off hours when needed) may have some remote days

• New hire hardware setup and implementation

• Test assets to ensure proper functionality

• Install, repair, and conduct preventative maintenance of all laptops and desktops across North America

• Dell warranty management\coordinating with Dell for replacement hardware

• Asset Management

o Objective: To monitor and manage assets (laptops, printers and peripherals) that support day to day operations supporting NA SITS sites.

o Deliverables

 Inventory of Windows based assets and peripherals

• Updating Hardware Asset Management

• Windows based assets

• Depot - Per Segment/Site asset tracking

 Assigning (profile & imaging)

• Replacement (End of Life)

• Break/Fix – asset needs repairing based on warranty status

• New Hire and Business segment moves

 Shipping and Delivery – New Hires, Replacements, Segment moves, Leavers (Exited employees) , Inactive asset support

 Reporting – standard In/Out stock inventory status of replacement and Depot asset inventory

 Disposal of Hardware management

• PC Lifecycle

• Procurement through disposal

• Expectation that refresh is included in this

• Software Support and Installation

• OS Imaging on computers

• Deployment of software through automated tools and manual installs

• Install and test desktop software applications and internet browsers.

• iOS system and mobile app support

• Procurement/installation of approved software

• Audio/Visual Support

• Maintenance and Testing of windows-based systems

• Trouble shooting issues or re-imaging windows-based systems if needed

• Training users on scheduling meetings and conference room software/hardware.

• Executive full meeting support

• Quality Control / Conference room Health Checks

• Coordinate 3rd party Vendor for updating conference room AV equipment

• Coordinate 3rd party Vendor for conference room installation of AV equipment

• Coordinate 3rd party Vendor warranty work of installed AV systems

• Providing live support for townhall conferences

• Troubleshooting wall mounted EVOKOS

• Network Infrastructure Support

Server Hardware Support Replacements

• Procure HDD replacement and install for servers per request/coordination of server team.

• Procure servers, rack and stack per request/coordination of server team.

• Smart Hands Support

o Core Services

• Depot Services

• OS Imaging and software installation

• Delivery of hardware and peripherals to customer

• Advanced replacement of hardware components to resolve break/fix incidents escalated to the Depot support queue.

• Coordinated refresh/replacement for North America users

• Managed of assets of several segments for above purposes.

• 3rd Party Coordination

o Vendor/partners

• Digital Genius Sessions

• MS Teams

• Support definition

 i.e. - Okta Support/Expectations

• Project Support

o Objective: To successful provide project management support for out of scope operations request including:

 overseeing the successful completion of projects

 setting targets for milestones, adhering to deadlines and allocating resources

 Delegating tasks on the project to TekSystems NA support team

 Make effective suggestions when presented with multiple options for how to progress with the project

 Serving as a point of contact/liaison between management and team (Management, Associates and Tek Management) ; (Tek Management /Technicians)

 Manage scope, schedule, risk, quality and resources of projects based on defined scope of Project Management work responsibilities

 Managing end to end operations

o Aim & Purpose – To provide support to IT projects and special request that do not fall under the daily operations support structure. Manage the end-to-end process and procedures completing the requirements on-time, within the budget and for the purpose of creating a better customer experience.

o Benefits Identifications –

 Collaboration Improvement

 Improves Productivity and Reduces Workload

 Performance management

o Scope Description – Projects that require management of scope, scheduling, risk and quality control in support of the successful completement or enhancement of all NA Sites supported by the SITS NA IT Support team.

o In Scope – all projects as related to and in support of the SITS support contract

o Out of Scope – Areas of support that are not identified within the SLA of the TEKsystems contract

• ITIL Process

o Incident/Request

o Change

o Asset

o Knowledge

o Security

• Innovation

Aim & Purpose – To provide support to IT projects and special request that do not fall under the daily operations support structure. Manage the end-to-end process and procedures completing the requirements on-time, within the budget and for the purpose of creating a better customer experience.

Skills

Desktop Support, Desktop, Troubleshooting, Windows os, Windows, Video Conferencing, customer service oriented, Microsoft office, Windows 10

Top Skills Details

Desktop Support,Desktop,Troubleshooting,Windows os,Windows

Additional Skills & Qualifications

Team Player

Req entered for referral Elliot

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cleveland,TN.

Application Deadline

This position is anticipated to close on Feb 17, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.