The Workforce Business Analyst is store-employee centric and will seek to support the optimization of the Time & Attendance platform configuration in its creation of efficient schedules and support of the needs and goals of the business while ensuring the most intuitive and user-friendly processes. This position will support stores in their use of the Time & Attendance system and aid stores, District and Division Leadership in utilizing the system for efficient scheduling to optimize coverage and gain market share. This position is responsible for assisting in the further development of predictive scheduling tools and forecasts, analyzing schedule performance, forecast accuracy, and underlying assumptions, as well as historical trends, and making continuous adjustments and improvements to the forecasting and scheduling process to make sure both service levels and profitability goals are met. This position is responsible for first tier Time & Attendance support for stores and districts: answering support calls, analyzing problems, providing remote assistance, and evaluating the best methods for resolution and escalation. Strategy & Planning Work closely with the Workforce Optimization Manager, Operations Analysts, Financial teams, and HR teams to understand workforce optimization goals and regulatory compliance requirements and specify solutions to meet those ends. Technical support with enterprise technical teams for payroll, timekeeping, and reporting. Gather and analyze store user satisfaction and engagement metrics. Provide data driven insights and recommendations for improving user experience. Performing store work analysis studies to identify areas of improvement in system or process and to identify potential metrics for efficient scheduling. Create a meaningful interpretation of data through use of tools, industry experience and logic to frame situations and allow meaningful dialogue and decision making. Development & Deployment Research and recommend tools to work in alignment with operational system and reporting system. Manage implementation of these tools and implementation of data model and predictive scheduling. Develop and execute the strategy defined by the Workforce Optimization Team through the development of predictive data models reflecting the identified metrics for efficient scheduling. Collaborate with internal partners to mine and analyze quantitative and qualitative workforce and operational data to generate reports and reveal insights that lead to impactful operational decisions. Analyze and evaluate workforce metrics to improve capacity planning and maximize labor utilization rates. Apply analytics models and projections on organizational staffing to enhance forecasting accuracy and to improve workforce decision making. Plan, create, communicate forecasts and schedules. Operational Management & Optimization Follow up with end-users and business stakeholders to ensure projects were implemented successfully. Answer support calls from stores and field management. Analyze caller issues and resolve or escalate. Perform appropriate tracking and follow-up on all escalations. Assist support personnel (SCO, IT support team) with end-user problem resolution. Utilize call reporting to identify and trend issues. Recommend and facilitate omni-approach resolutions. Track progress. Validate success. Identify and remove obstacles in employee status / position changes to ensure employee and dependent system access to the Time & Attendance system and related data. Recommend staffing model modifications by analyzing and interpreting data and making comparative analyses, monitoring variances, and identifying trends. Incidental Functions Occasional travel for research, training, and support of Time & Attendance application(s) for retail locations and field management. Some trave