Position Title Territory Operations Leader - Cleveland, OH / Phoenix, AZ / CA / IN Location Cleveland, OH 44114 Job Summary A Branch Banking Operations Territory Leader is a subject matter expert in branch policies and procedures. The Territory Leader will be responsible for leading and managing a team of professionals providing guidance, coaching, education and fostering a positive work environment and culture of inclusion. They will develop and implement plans to optimize territory operational performance, including process improvement initiatives and cost reduction strategies. Oversee operational activity in the Territory by driving, supporting and achieving operational targets. Pay Range: $117,185.00 - $155,270.00 - $193,355.00 Pay Range: Local Minimum Wage - $0.00 - $0.00 Job Responsibilities: JOB RESPONSIBILITIES

• Coaching, Training and Mentoring - Train and develop Market Operations Leaders. Lead and participate in various meetings and conference calls with territory, market and branch leadership to ensure team is current on all procedural changes and continuing education on current procedures and processes. Track necessary required compliance training to ensure it is completed on time. Answers questions as they may arise from territory, market, and branch leadership. Coach new/existing leadership team members regarding operational functions (branch visits). Develop and review action plans to remediate any branch audit issues and findings. Coach for account quality improvements. The Territory Operations Leader is responsible for ensuring Market Operations Leadership is prepared to lead the operations portion of all Branch Leader and Assistant Leaders meetings and conference calls. They are also responsible for coaching and training on a weekly basis to ensure quality account openings based on the results of the weekly error corrections report. The Territory Operations Leader will lead operational calls/meetings with the Market Operations Leaders within their territory and conduct onsite visits jointly with the Market Operations leaders for coaching and development opportunities. All of these efforts will help to meet the goal of producing high quality audits, maintaining compliance with federal regulations and internal bank policies, and in generating quality work by doing things right the first time.

Territory Operational Performance Management and Strategy - Prepare for Internal and external auditing by conducting & preparing summaries of Branch Audits/Procedural Reviews. Successfully lead team to support financial and other targets. Focus on key behaviors that drive efficiency and operational excellence. Oversee all operational activity in the footprint by driving, supporting and achieving monthly, quarterly, and annual goals. Stay informed of key priorities and business updates and regularly communicate with all team members. This position will be responsible for demonstrating strong skill in creating and executing operational strategies that drive business growth and profitability. Analyzes data and makes recommendations for procedural improvements and efficiencies. Annual review of audit procedures to ensure they are up to date with current policies. Review and compile reports to monitor for quality issues and address accordingly. Review reports generated daily, weekly and monthly to ensure accuracy of several areas of account quality and compliance such as CIP (Customer Identification Policy), KYC (Know Your Customer) and other reports to detect possible compliance errors or fraudulent activity. Ensure team is following up on issues that are reported in a timely manner. Compile and distribute necessary reports and investigate any questions or gather feedback regarding operational aspects. Promote and mo