Problem Resolution Specimen Technician - Cleveland, OH - Tuesday - Saturday - 5:00am-1:30pm This positionactively works to identify and solve issues in regards to processing and testing laboratory specimens and has complete proficiency in all Specimen TechIII jobduties, ProblemResolutionTechs collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues in order to expedite specimen testing and result reporting. Pay Range: $20.72+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: * Day 1 Medical/Dental/Vision for FT employees who work 30+ hours * 15 PTO days first year * Paid Holidays * Annual Bonus Opportunity * 401(k) with matching contributions * Variable compensation plan (AIP) bonus * Employee Stock Purchase Plan (ESPP) * Employee Assistance Program (EAP) * Blueprint for Wellness * Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours * Opportunities for career advancement * Training provided! Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/orservicefailures May be responsible for calling clients to obtain resolution ofproblems Demonstrates competency of job duties and SOP'srelated to Specimen Processing problemresolution Demonstrates ability to interpret specimen tracking data utilizing all available resources (e.g.specimen logs, laboratory information systems, front-end automation, instrumentation, etc.) Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's,reflex tests and custompanels Supports and/or provides priority handling of samples with limited stability and problems impacting client and patientcare Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements andstability Responsible for correctly entering TIQs/TNPs Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeledspecimens Identifies and escalates trending problems to department management as appropriate. Working knowledge of MS Office Perform all other job duties asassigned QUALIFICATIONS Required WorkExperience: Internal candidateswill need a minimum of one year in Specimen TechIII/relatedrole. Preferred Work Experience: Minimum of 3 years Lab experience preferably in a production environment Laboratory experience with strong Specimen Processing background preferred. Medical background preferred which includes medicalterminology applicable to a clinical laboratory. Physical and Mental Requirements: Must meet productivity and quality standards of thedepartment Must be able to handle multiple tasks and work in afast-pacedenvironment Works in a biohazard environment, practicing good safetyhabits Able to sit or stand for longperiods Knowledge: N/A Skills: Must have strong written and verbal communicationskills Communicates effectively with all levels of internal and externalstaff Ability to professionally handle stressful s