Ohio Means Jobs Cleveland Cuyahoga County is sourcing for an IT helpdesk and database administrator for a crisis center that has recently expanded to the East side of Cleveland. Major Functions: The Data Administrator is responsible for two facets of the organization which includes the day-to-day activities of organizational IT systems and software in addition to the design, development, implementation and maintenance of the organization's Apricot Client Management data system. The organization is a 24/7 operation. IT Helpdesk ? Responsible for troubleshooting and resolving desktop environments and operating systems and/or escalating to managed service provider ? Installs and configures software and hardware ? Troubleshoots network performance and security issues ? Upgrades and maintains all hardware, software and other applications ? Assists in testing, analyzing and resolving issues related to Windows operating systems ? Plans and installs new and existing devices and workstations including new hire set-up ? Keeps track of technological advancements and trends and provide recommendations for budgeting, lifecycle, etc. ? Manages, monitors and supports all VoIP telephony, including firmware, upgrades, and configuration. ? Onboards new hires with organization wide phone and IT systems ? Attends quarterly meetings with One Link Technical Services Data Base Administration ? Responsible for the day-to-day database administration and operations including configuring, coding, documenting, monitoring, testing, training, reporting and maintenance of the Apricot 360 data system ? Oversees the development, coding and management of Apricot 360 client case management system; development and modification of system forms, scripts and reports based on changing agency protocols and services ? Serves as vendor liaison for Apricot and other assigned systems for data management, reporting, research and billing ? Monitors and ensures data security and compliance requirements for protected agency, client and donor software, network, data retention and file backup and storage ? Support for other organization databases as needed Data Analysis and Reporting ? Responsible for direct services data exports for funder reports, billable services tied to service data, grant requests, RFPs, and agency performance data for marketing and other purposes ? Develops and manages standard reporting dashboards, QA reports and KPI indicator reports ? Monitors sector benchmarks and research with alignment of agency data tied to local and national KPIs ? Identifies and coordinates internal client services data collection needs within the agency Other Data Systems Support ? Provides support, coding, query, and technical assistance on other data systems as assigned including recommendations and lead on data systems conversion to improve tracking and reporting ? Provides technical assistance, including training and support, to staff on use of Apricot 360 and other assigned data systems. Assists in troubleshooting hardware and software issues ? Ensures that all necessary systems, data extracts and reconciliation files are processed by departmental deadlines and distributed in a manner consistent with federal, state and local privacy and security regulations ? Stays abreast of all federal, state and local regulations pertaining to current and future data processing systems and security standards ? Interfaces and works effectively with all levels of the organization Research and Evaluation ? Follow emerging research to ensure Providence House is informed of latest trends and aware of important studies related to services ? Serve as project manager for external evaluation efforts ? With Director of Programs and Director, Operations and Strategy, impl