Description What You Will Do Assist patients through the initial intake process by obtaining clinical information. Obtain and update demographic information. Ensure accuracy of patient information and management of multiple spreadsheets. Manage information through current Resource Program Determine benefit eligibility to Psychiatry, Psychology and Neuropsychology services. Possess a working knowledge of clinical requirements for all faculty members to ensure accurate clinical referrals. Ability to manage Referral Information. Assist patients with insurance questions and review financial/billing related issues that are presented. Responsible for fostering relationships within UHCMC for recruitment/referral purposes. Correspondence/telephone calls to be handled in a professional, courteous manner. Edit and update Orders through AEMR Worklist Manage referrals from AMA, FMH, and other programs utilized by University Hospitals Collaborate and work with PCP, Pediatricians, and Psychiatry physicians to assist patients/families with scheduling or referrals Additional Responsibilities Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Equal Opportunity Employer -- minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity