POSITION OBJECTIVE

The specialist will represent the human resources department as a point of contact for general human resources inquiries and is responsible for facilitating a positive experience through concierge services and HR solutions for staff, faculty, managers, clients, and visitors. Under limited supervision this position supports the university's research initiatives by serving as the primary human resources department contact for all academic position onboarding paperwork.  This position is expected to provide general support in the service center operations, while serving as the university's primary contact for Tuition Waiver and Tuition Reimbursement as well as exit interviews. Serves as backup for weekly orientation.

ESSENTIAL FUNCTIONS

Advise, accept and calculate tuition waiver and tuition reimbursement from initial inquiry up until a tax analysis is completed for waivers and disbursements of funds for reimbursements. (24%)

Provide general assistance to faculty and staff with regard to non-educational benefits offered by the human resources and auxiliary services departments. Troubleshoot customer experiences with human resources forms, including but not limited to Dependent Care Flexible Spending Accounts and Child Care Support while Traveling (21%)

Serve in the HR service center as a customer contact and source of information to staff and faculty on established HR policies, procedures, and programs. Greet and direct visitors and notify HR members when guests arrive. Answer incoming telephone calls in a positive manner, quickly establishing rapport over the phone. Administer and provide customer service for HR email alias accounts. Respond to clients in a polite and courteous manner, calmly and effectively handling routine and complex issues for customers while projecting patience, empathy and compassion. Responsible for quickly and accurately identifying and assessing client needs and taking the appropriate action steps to satisfy those needs by analyzing situations, probing for information to determine if the question can be answered immediately, routing or escalating to the service center manager or a subject matter expert if necessary, and adopting an effective course of action. Solve problems systematically by using sound business judgment and follow through, research, and follow through with employee issues, educate, assist, and advise employees on HR processes and policies, provide guidance for employees regarding where they can obtain the information online in the future, and guide employees and external clients in accessing tools and resources. Ensure all forms are updated with relevant changes and restock physical forms as needed. Document customer calls, emails and client interactions. (16%)

Posting research positions for departments outside of Human Resources; scheduling and completion of new hire paperwork for benefits eligible research positions with occasional assistance of the supervisor. Collaborate with academic schools in coordinating the weekly orientation of newly hired faculty and appointed staff (e.g., notifications, organizing paperwork packet materials, and supplies). Assist faculty and appointed staff with Form I-9 and onboarding paperwork upon hire. Assist in maintaining accurate updated orientation handout materials. Assist faculty and appointed staff with completing benefits enrollment paperwork, create benefits files with completed forms for new faculty, and deliver completed benefits forms to benefits administration. Ensure new hire orientation for faculty is scheduled appropriately and provide necessary documentation for new employees to obtain an Employee Identification card. (10%)

Communicating with our Records departments voluntary changes and corrections that need to be made in the Human Capital Management system or verifications of employment that need completed when errors have been made changing