In collaboration with the Chief Pharmacy Officer, provides strategic direction and leadership for Community and Specialty Pharmacy segments of the pharmacy enterprise. The scope of this job includes multiple community pharmacies, mail order service, adherence packaging and specialty pharmacy.

Assures pharmacies execute department strategies that drive business and service goals and objectives. Identifies and drives change needed to adapt services in support of current and future enterprise needs. Promotes services offered by pharmacy to all internal and external stakeholders and customers. Responsible for all quality, patient safety, employee productivity, innovation, patient experience and financial targets while ensuring compliance with organizational standards and state and federal requirements.

Job Responsibilities:

• In collaboration with the Senior Vice President Chief Pharmacy Officer, directs the implementation of strategic objectives towards the overall plan. Assists in implementing growth business/marketing plans.

• Plans, implements, and directs Pharmacy operations based on accepted standards of professional practice and state and federal laws.

• Oversees activities regarding procurement, distribution, monitoring and utilization of pharmaceuticals in all patient care settings.

• Ensures the development and provision of exemplary pharmaceutical care.

• Ensures the Pharmacy Enterprise meets key operational targets and regulatory requirements.

• Leads team to ensure goals are met and deploys initiatives to achieve as needed.

• Identifies performance improvement opportunities across service lines and partners to translate into realized efficiencies.

• Ensures patient experience achieves desired benchmarks for outstanding service.

• Optimizes employee experience to retain engaged workforce focused on patient's experience.

• Recruits, supports and develops an exemplary management, clinical and technical staff.

• Through coaching and mentoring, provides ongoing performance feedback to assigned employees.

• Communicates a strong service management philosophy and develops programs and supports for the staff to follow this philosophy.

• Provides direction to the finance team supporting pharmacy with oversight of overall budget performance including capital and operating budgets, strategic capital requests and service line performance.

• Monitors national and international trends and forecasts to develop priorities aimed towards growth objectives. Keeps abreast of new procedures and developments and recommends and implements new concepts or changes.

• Other duties as assigned.

Education:

• Bachelor's degree in Pharmacy.

• Advanced degree in Pharmacy (Master of Science/Pharm D) or Master's in Business Administration.

Certifications:

• Current State licensure as a Registered Pharmacist (RPh) or eligible for reciprocation in current State within 90 days of hire.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

• Must be able to work in a stressful environment and take appropriate action

Work Experience:

• A minimum of eight years of progressively more responsible clinical and pharmacy management experience.

• Experience as a clinical and administrative leader in a large tertiary care medical center, preferably as a part of an integrated health care system preferred.

• Experience in the entire continuum of care (e.g. inpatient, outpatient, pharmacy benefit management, etc.) is desirable.

Physical Requirements:

• Requires the ability to sit and be stationary for prolonged periods of time, normal or corrected vision and manual dexterity sufficient to perform work on a personal computer.

• Requires the ability to walk to various locations throughout the Cleveland Clinic and to function in a stressful environment.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities