Description

The Environmental & Property Claims Consultant provides claim strategy, consulting, and advocacy services to dedicated client. The Consultant will be responsible for maintaining relationships with internal & external contacts while providing high level, strategic claim consulting. They also help support growth, innovation, and ensure execution of the claim consulting services.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

• Advocate for prompt, optimal recovery on claims including payments

• Manage workflow from initial intake to resolution of claim matters

• Gather, organize, summarize, index and maintain documents from various sources.

• Ensure quality and consistency in executing high level claim services

• Appropriate utilization of all systems as required

• Work with other business segments for coordination of claims as necessary.

• Work with others as necessary to continually improve quality and innovation

• Elevate complex cases or special requests as necessary

• Evaluate data to assess claim programs and identity solutions to improve quality and performance

• Promote collaboration and teamwork to produce comprehensive solutions

• Ability to prepare comprehensive coverage analysis

• Participate in strategic large client team meetings as required

• Manage the quality and appropriateness of client service agreements

• Regularly meet with Willis Towers Watson brokerage executives to ensure delivery alignment

• Maintain direct relationships with key client including (Risk, Legal, and Property Management)

• Be a visible sign of professionalism and direction for the practice

• Maintain local relationships with all major trading partners

• Review of release agreements for third party claims

• Respond to due diligence request for disclosure of claims/litigated matters

• Contribute to claim reporting analytics

• Origami data entry and utilization

• Cross line claims assistance with other lines i.e. General Liability / Property

Qualifications

The Requirements

• 4-year college degree required; a Business-related field is highly preferred. Additional level(s) of education are a plus.

• Minimum of 2 years’ experience with Environmental Claim and/or Risk Control related position with some prior experience working at an insurance carrier or third-party administrator preferred.

• Environmental claim experience within real estate and hospitality required.

• Experience with Property Claim or General Liability claims preferred.

• CPCU, AIC, or ARM within 3 years of obtaining this position or 5 years or more insurance industry experience exempt

• Must have appropriate licenses in their resident state

• Knowledge of Claim Handling & Claim processes and procedures

• Knowledge of laws, legal codes, procedures and processes involving insurance

• Analyze data and provide concise conclusions; communicate orally and in writing, and display versatility in working with different personalities

• Effectively communicate with senior management; evaluate information against a set of standards to verify correctness, and handle complaints, arbitrate disputes, and negotiate alternative solutions

• Computer skills relevant to Microsoft Office, Outlook, and web-based applications

• Interpersonal relationship skills with internal and external executives

• Project management skills

• Understand company products, services, global network, and industry practices

• Understand the process and value of basic data analytics and benchmarking

• Travel may be required

EOE, including disability/vets