PRIMARY PURPOSE: Using specialized equipment thoroughly wash seating areas, stands, stairs, ramps and concourse in preparation for all games and special events.

RESPONSIBILITIES & DUTIES:

• Ability and willingness to learn and operate all pressure washing equipment including but not limited to: KEW's and Hotsy machines
• Lift and transport pressure washers and related hoses and tubing (up to 50 lbs)
• Push fully equipped pressure washer (approx. 200 lbs.) to assigned work area
• Read and understand cleaning chemical product use instructions
• Work with a team to move furniture and other equipment
• Responsible for pressure washing and removing debris from all seating bowls, stairs, walls, ramps, railings, balconies, vomitories, and concourses, and maintenance of all drains
• Document all unusual or unique occurrences, maintenance, and safety issues immediately to Supervisor in a timely manner
• Promptly monitor all public areas of the ballpark, reporting any matter that requires medical, security, custodial or maintenance personnel using means and methods provided in handbook, in a timely manner, continue to monitor to ensure satisfactory resolution
• Obtain, comprehend and disseminate instructions and vital information especially in the event of emergencies
• Ability to perform other work related duties, as assigned by Supervisor or Management team

ROLE REQUIREMENTS:

• Must be 18 years of age 
• Required to become member of Service Employees International Union, SEIU 1 
• Valid driver's license (Required for select positions)  
• Professionally interact with all guests and employees in a clear and effective manner.   
• Actively engage and listen to all guests and professionally answer any questions or concerns in a timely manner
• Trustworthy and dependable
• Ability to hear, comprehend and disseminate instructions and vital information especially in the event of emergencies
• Basic computer operating skills (e.g., Microsoft Outlook, Internet explorer, ABI, Ultipro)
• Capability to lift and move tools, boxes, etc., with a weight range of approximately 25-50 lbs., dependent on the specific role

DEPARTMENT REQUIREMENTS:

• Familiarize yourself with and comprehend the relevant policies and procedures of the Ballpark Services department and the Cleveland Guardians Organization
• Develop a clear understanding of various departments within the organization and the specific responsibilities of staff members in the department
• Effectively monitor and implement policies and procedures, maintaining a professional and friendly demeanor when interacting with guests
• Gain comprehensive knowledge of all areas within the ballpark to provide accurate directions and assistance to guests
• Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirement

AVAILABILITY REQUIREMENTS:

• Available to work the vast majority of all home games during the months of April through October
• Ability to work entire assigned shift; this includes but not limited to pre-events, post-events, and rain delays; should not depart until Supervisor checks work area
• Attend all required trainings and daily briefings
• Typical Work Hours (subject to change depending on game/gate times):
  • Non-game days: 7:00am start
  • Night Games: 5:00am start
  • Day Games: 4:00am start
  • Daily operating hours can range from 4-8 hours per day
  • Breaks and lunches to be determined by supervisor; there are no breaks for 4-hour shifts
  • Work days are determined by the Cleveland Guardians baseball schedule and other ballpark events

ORGANIZATIONAL REQUIR