Overview

ABM is hiring a Background Screening & Onboarding Administration Specialist ! Our HR Service Center Centralized Adjudication and Onboarding team provides support and administration of pre- and post-employment background and drug screening needs as well as centralized administration of HR-related background screening programs and team member onboarding functions. This role will work with a collaborative and cross-functional team, partners with program owners, and meet a variety of team member onboarding needs.

This is a Hybrid work arrangement (in-office Tue/Wed/Thu) located at 1459 Hamilton Ave., Cleveland, OH 44114 with free parking!

Essential Functions

• Provide background check program support including adjudication and troubleshooting, directly impacting the organization’s hiring practices

• Support the drug testing and safety programs

• Ensure compliance with applicable state and federal laws regarding screening and selection requirements

• Specialize on states with more complexity around compliance requirements where state laws require additional review and adherence to specific regulations

• Review screening data to ensure compliance with customer contracts

• Communicate screening results in a timely fashion; resolve discrepancies; maintain relationships with vendors; work with team members to create communication on the process.

• Provide ongoing support to talent acquisition, field Human Resource and onsite managers to improve the program, troubleshoot program issues, monitor policy and provide critical updates

• Respond to system access requests and questions

• Identify; suggest; recommend process improvements

• Provide exceptional service to our candidates and employees

• Maintain positive cross-functional partnerships with key stakeholders (Talent Acquisition, Candidate Care, HR Business Partners, etc.) to ensure a seamless team member experience

• Maintain confidentiality of sensitive information; ensure compliance with FCRA, HIPAA and privacy laws

• Participate in special projects, systems testing, audits, and other duties as needed/assigned

Qualifications

Education:

• High school diploma or equivalent required; Bachelor’s degree in HR or a related field preferred

Experience:

• Strong work ethic with high integrity and commitment to customer service

• 3-5+ years of HR experience required, preferably in an HR service/contact center environment, and/or a focus on background screening

• Background screening knowledge and general HR knowledge

• Experience establishing collaborative relationships with multiple stakeholders and ability to provide empathetic support to team members

• Comfortable navigating complex business needs without a clearly defined path, and providing a well thought out solution when a need is identified

• Strong problem-solving capability and critical thinking skills

• Ability to assess risks and determine the most appropriate path forward to resolution

• Demonstrated technical proficiency, including enterprise HR case management systems; Oracle and ServiceNow experience preferred

• Organized, detail oriented, and able to manage multiple priorities in a fast-paced environment

• Creative thinker with confidence and composure to work with leaders at all levels

• Demonstrated ability to maintain confidentiality and handle sensitive situations with solid judgement and discretion

• Writing proficiency – write and edit with speed and accuracy, displaying a strong knowledge of English grammar and the ability to create clear, engaging, and informative text and appropriate at all reading levels

• English fluency required

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

REQNUMBER: 97639

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.