Senior Quality Manager

Req ID: 77280

Location:

Claremont, North Carolina, United States, 28610

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

CommScope's CCS segment provides innovative fiber optic and copper cable and connectivity solutions for use in data centers and business enterprise, telecommunications, cable television and residential broadband networks.

Our CCS Team is hiring for Quality Manager who has experience in working in Telecommunications or Automotive industry to join our Team in Claremont/Catawba, NC.

How You'll Help Us Connect the World:

• Lead a team of 35 engineers and technicians to develop, implement and manage all aspects of the organizations Quality, Training, Documentation, Calibration and Equipment Engineering functions and programs for the NC Cable group including Category Copper, ISPF, OSPF, Drop Fiber, Coax, CIC, Empty Duct, and specialty OWN cables.

• Support both Broadband and Enterprise business units.

• Serve as the NC Cable champion of Quality to both external and internal customers.

• Ensure that all products meet or exceed the customer’s stated requirements and expectations and that Quality Procedures and Policies for the organizations products and services are current and uniformly coordinated across all NC facilities.

• Direct the ISO 9000/TL9000:2016 program and help sustain a visible and progressive culture of continual improvement and Lean / Kaizen.

• Develop and implement training process to ensure that all employees are properly trained and certified.

• This position has cross functional accountability and interactions with Product Management, Sales, Risk Management, Operations, Finance, Human Resources, Planning, and any other applicable areas, in support of improving overall Quality.

• Support operations, maintenance, process, controls and product engineering on equipment purchases, installations, moves and upgrades.

Duties & Responsibilities:

• Lead the organization’s efforts in complying with the latest ISO 9000/ TL9000:2016 Quality System Standards. Ensure that the organization maintains continuous ISO 9001 certification. Comply with the requirements of other Quality System and Product Standards (UL/ETL or Customer specific) as necessary. Continuously review systems and procedures for improvement in cost or efficiency.

• Promote a culture of continuous improvement and prevention. Promote the use of proactive Quality planning tools such as SPC, FMEAs, Control Plans, etc. as part of the prevention process.

• Coordinate activities of Manufacturing and Engineering to ensure the effective introduction of new/improved products, processes, and materials.

• Utilize process/product audits, customer feedback, and other tools to drive continuous improvement in the operation and recommend appropriate changes to Products and/or Services.

• Establish criteria, metrics, and goals to demonstrate quality effectiveness in the areas of production efficiency, yield improvement, scrap reduction and customer satisfaction.

• Develop and maintain a Quality information system that communicates key quality related information to site management and product team members. Reports should be timely, thorough, and provide sufficient analysis or recommendations that appropriate actions may be taken.

• Develop and manage the Quality Department’s annual capital and expense budgets.

• Manage 35+ department employees and insure that training and developmental needs are met.

• Ensure effective Supplier Quality Assurance and Incoming Quality Control programs are in place. Coordinate activities with Procurement and the Supplier to promote a mutually beneficial and effective Supplier/Customer relationship. Participate in Supplier Evaluation Teams as necessary.

• Support R&D, Process Engineering, Controls Engineering, Global Manufacturing Engineering and Operations across all NC Cable products on equipment procurement, layout, installation, upgrade etc. Key member of the capacity and equipment planning team.

• Participate as an active and contributing member of the appropriate Global Quality Management and Product Team(s) to ensure that the product line and Corporate Quality standards are achieved. Benchmark best practice and support other CommScope locations.

• Develop, implement, and document training programs for job specific operator skills as well as soft skills.

• Maintain the documentation and calibration systems for all NC Cable operations.

Requirements:

• Bachelor’s degree and 10+ years of previous manufacturing related experience required.

• Engineering or a related technical degree and / or a master’s degree is highly preferred.

• Minimum of 8 years’ leadership experience in the Quality Assurance field. Experience, preferably obtained within a multi-plant manufacturing environment.

• Working knowledge of Quality tools such as SPC, FMEA, Control Plans, Root Cause Analysis, Poka Yoke, etc. required.

• Working knowledge of continuous improvement tools such as Lean, 6 Sigma, Kaizen events are required including Lean and / or 6 Sigma black belt.

• Must have working knowledge of ISO 9000/ TL9000:2016 Quality System Standards.

• Must have proven experience or ability to manage technically trained employees, including degreed engineers.

• Excellent decision-making and interpersonal skills are essential. Ability to lead project teams across departments and/or cross functional personnel located at multiple facilities within North America.

• Must have demonstrated Excel, PowerPoint, Word Processing, Database, ERP (SAP) and Business Objects / Power BI skills.

• Ability to articulate (verbally & in writing), defend and negotiate Quality expectations with internal and external customers at all levels of management.

• Ability to juggle multiple priorities and maintain the proper balance between meeting the business needs and managing the available resources.

• Excellent communication skills and ability to summarize significant amounts of data into easily understood reports with appropriate recommendations required.

• Ability to interact comfortably at all levels within the organization and to facilitate customer visits when required.

• Must have ability and desire to drive change.

• Limited travel as required.

Perks & Benefits: The candidate will be rewarded with a comprehensive benefits package, including paid vacation, medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan and participation in the Company’s Annual Incentive Plan.

What happens after you apply: Learn how to prepare yourself for the next steps in our hiring process by visiting https://careers.commscope.com/how-we-hire .

Why CommScope?

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo

Learn more about how we're on a quest to connect the future and build what's next.

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