VCA Northwest Veterinary Specialists is a 24- hour Emergency/Critical Care and Specialty Animal Hospital located in Clackamas, Oregon.

We are growing our Emergency and Critical Care service and seeking an Emergency Room Liaison .

As an Emergency Room Liaison, you will be supporting our Doctors and Patient Care team by creating a positive, low-stress atmosphere for our clients and patients. Our Liaisons are the point person who helps bridge the communication between the emergency staff and the client.

Duties will include:

· Assuring a smooth transition from initial phone call, through patient arrival, triage, treatment and discharge processes.

· Updating clients during every step, as well as maintaining communications with the front desk, technicians, emergency doctors and primary veterinarian as needed.

· Heavy client communication and education. Including presenting and explaining treatment plans and discharging patients to clients.

· Field and facilitate incoming phone calls for the emergency doctor, and provide a point of contact for pet owners, and referring veterinarians.

· Fill prescriptions as needed.

· Assist with owners visiting their hospitalized pets.

· Manage medical records, reports, and log correspondence with clients

· help guide clients dealing with euthanasia by walking them through the process before, and by finalizing afterlife care

· Housekeeping: maintain cleanliness of treatment areas and examination rooms.

· Assist Patient Care Team: patient walks, husbandry, feeding, basic husbandry, etc.

· Facilitate the coordination of stray pets arriving at the hospital, assist with communication, and manage the potential transfer of these animals to appropriate agencies

Qualifications:

· Previous experience working in veterinary facility preferred, but not required.

· Telephone and computer skills are necessary

· Excellent communication and interpersonal skills

· Strong attention to detail and ability to follow instructions

· Must be able to lift and carry up to 30 pounds

· Compassionate and empathetic attitude towards animals and their owners

Schedule: Full-time opportunity. We utilize a "4x10" schedule (4-day work week, 10-hour shifts).

Compensation: $24.00/ hr

Benefits of Joining Our Hospital:

· Access to the people and financial resources of a large veterinary community

· Leadership Opportunities and Career Development Programs

· Opportunities to give back through strong Shelter partnerships and VCA Charities

· Free mental wellness subscriptions (Head Space and 12 Lyra Health Sessions)

· Referral bonuses and Competitive wages

· Medical, dental & vision insurance for you and your family

· Life, long and short-term disability insurance included

· Paid parental leave

· Paid vacation, sick time, and holiday pay

· 401(k) with corporate match

· Pet care discounts (40-100%)

· Associate-led equity, inclusion, and diversity groups

· Free Continuing Education through our online WoofU

· Associate discounts on major cell phone carriers, car rentals, entertainment, and more!

· Plus so much more!

Location: 16756 SE 82nd Dr. Clackamas, OR 97015

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com