POLICE TELECOMMUNICATOR II - LATERAL

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POLICE TELECOMMUNICATOR II - LATERAL

Salary

$6,666.30 - $8,557.78 Monthly

Location

City of Stockton, CA

Job Type

Full-Time (Probationary)

Job Number

0924-06946

Department

Police

Opening Date

08/11/2024

Closing Date

9/13/2024 5:00 PM Pacific

• Description

• Benefits

• Questions

DEFINITION

OPEN/PROMOTIONAL OPPORTUNITY

FUTURE SALARY INCREASE :

• Effective 7/1/2025, 3% Cost of Living Adjustment

  INCENTIVES FOR NEW EMPLOYEES :

• Sign on Bonus - $10,000

• 40 hours of sick leave for immediate use

  FUTURE INCENTIVES :

• Employees employed as of July 1, 2025 will receive a $2,000 lump sum

FLSA STATUS: Non-Exempt

TENTATIVE EXAMINATION DATE: To Be Determined

REQUIRED :

CALIFORNIA POST DISPATCHER CERTIFICATE

and

TYPING CERTIFICATE 40 NET WPM

Incumbents in this position are included in the Civil Service system, in a "for cause" employment status, and are represented by Stockton City Employees' Association (SCEA) Bargaining Unit. (Classified/Represented)

Prior to appointment, eligible candidates will be required to submit to and successfully pass a drug screen and background investigation, which will include fingerprinting.

Under general supervision, receives 911 system emergency and non-emergency calls and dispatches assignments to established police procedures; operates various telecommunications center equipment; performs related work as assigned.

CLASS CHARACTERISTICS

Police Telecommunicator II is the fully experienced class in this series, competent to perform telecommunications and dispatch work within established guidelines. Responsibilities include handling inquiries from irate citizens and evaluate and assist in training new staff.

PRINCIPAL DUTIES (Illustrative Only)

• Receives and evaluates 911, police emergency and business calls; transfers calls to appropriate parties or creates a call for dispatch.

• Dispatches police units to emergency or non-emergency locations.

• Handles inquiries and complaints regarding services from the public.

• Operates computer consoles for call input; dispatching and continuous update of suspect information and officer location.

• Enters information in written or computer-based format; logs and fills out call forms; maintains records of radio calls.

• Operates multi-channel radio systems; monitors other channels while maintaining radio traffic on main channels.

• Maintains radio contact with mobile and portable units; recognizes units from other agencies and assists them with City units or supplies requested information.

• Responds to officer-initiated radio traffic and requests and disseminates suspect information from roll call boards, prior calls, and bulletins.

• Monitors closed-circuit security cameras and holding cells.

• Maintains and accesses business and premise history and index files for emergency and other necessary contact.

• Handles in-house and radio paging, crime stopper, animal control, and other after-hours phone lines.

• Provides court testimony related to calls as required.

QUALIFICATIONS

Education:

Possession of a high school diploma or GED.

Experience:

One (1) year public contact employment and two (2) years of experience in public safety dispatching and call-taking at a level equivalent to the City of Stockton's Police Telecommunicator I. Must possess a valid California Commission on Peace Officer Standards and Training (POST) Dispatcher Certificate.

Special Certificate:

To be considered eligible as a Lateral-Entry Police Telecommunicator, an applicant must (i) be currently, or within the past twelve (12) months, employed as a Telecommunicator with a public agency or a similar situation or equivalent as determined by the City; (ii) completed a probationary period as a Telecommunicator or equivalent position with another public agency or a similar situation; (iii) possess a current California P.O.S.T. Public Safety Dispatcher Certificate; and (iv) have experience in a public safety dispatch system.

Typing Certificate:

Must submit a signed and dated copy of a valid Typing Proficiency Certificate, two years old or less, for at least 40 NET words per minute.

Other Requirements:

Must be able to pass a background investigation. Must be willing to work evening, night, weekend, and holiday shifts on a rotation basis. Must be willing to be called back or held over to maintain minimum staffing levels.

Knowledge of:

• Terminology used in police and related emergency radio and telephone communications;

• Operation of communication equipment including telephone, radio, paging, computer, and related systems;

• Basic record keeping principles and practices; and

• Standard office equipment including computerized equipment and typewriter.

Skill in:

• Memorizing codes, names, locations, and other detailed information;

• Assessing and prioritizing emergency situations;

• Attending to multiple activities and sources of input simultaneously;

• Obtaining information from individuals in emergency situations, including those who are emotionally distraught, angry, or difficult to understand;

• Remaining calm and making rapid and sound independent judgments in stressful emergency situations;

• Communicating tactfully and effectively with public, public safety personnel, and others;

• Operating complex radio and telephone systems;

• Operating keyboards, including typewriters and computer terminals at a typing speed of 40 net words per minute;

• Following oral and written instructions;

• Reading and interpreting street maps; and

• Performing routine clerical and record keeping duties.

Ability to:

• Learn City dispatching codes, policies, procedures, and equipment.

The Examination:

Qualified candidates will be invited to continue in the examination process, which may include a rating of training and experience, weighted 100%. To achieve a place on the eligible list, candidates must receive a minimum passing score of 70%. The City reserves the right to utilize alternative testing methods if deemed necessary. In the event of identical ratings, names will be arranged in the order of application date and time, and, if the same, then arranged alphabetically.

ALL APPLICATIONS AND SUPPLEMENTAL QUESTIONS MUST BE COMPLETED FULLY AND SUBMITTED ON AN OFFICIAL CITY OF STOCKTON APPLICATION FORM. (DO NOT STATE "REFER TO RESUME" ON YOUR APPLICATION OR SUPPLEMENTAL QUESTIONNAIRE.) INCOMPLETE APPLICATIONS AND SUPPLEMENTALS WILL BE REJECTED AND CANNOT BE REVISED AFTER SUBMITTAL ON OR BEFORE THE FINAL FILING DATE. POSTMARKS, FACSIMILES, AND PHOTOCOPIES OF THE CITY'S EMPLOYMENT APPLICATION WILL NOT BE ACCEPTED. RESUMES ARE WELCOMED BUT SHOULD BE SUBMITTED AS ADDITIONAL INFORMATION ONLY.

The information in this announcement concerning the terms and conditions of employment does not constitute either an express or implied contract, and these provisions are subject to change.

NOTE:

• After on-line submittal, immediate notification will appear on your screen indicating your application has been received. You should print this notice as proof of filing.

• Notification and correspondence will be sent via email only. No paper notices will be mailed to applicants. It is the applicants responsibility to ensure a correct email address is provided and that correspondence is being received.

• NeoGov.com: If you selected the option to be notified by e-mail you will receive correspondence via the e-mail address you placed on your application. Some e-mail accounts have been known to place these e-mails in the spam/junk file. Please check your e-mail folders or accept e-mails ending with neogov.com.

In accordance with California Government Code section 3100, et., seq,. all City of Stockton employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath.