At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Full Time - 40 Hours/Week

LOCATION: 1701 Mercy Health Pl, Cincinnati, OH 45237 (NOT REMOTE)

Primary Function/General Purpose of Position

The Operations Manager, Virtual Health is accountable for clinical, operational, and financial performance of specific Virtual Health (VH) programs such as Tele-Stroke and Tele-Psych. This role leads day-to-day operations of the program.

Essential Job Functions

• Leads daily operations and resource management for assigned Virtual Health program

• Manages relationships with external clinical services vendors or partners, as applicable

• Addresses issues or disruptions to program operations and facilitates timely resolution

• Establishes and delivers on service levels, key performance indicators (KPI’s) and performance commitments for VH program in collaboration with Product Analyst

• Manages VH program budget, monitors expenses, and drives revenue growth as necessary

• Ensures client and customer success thru regular engagement with key stakeholders to drive collaboration, transparency, sustainability, and performance in VH program.

• Acts as liaison and between Virtual Health team and Operational departments (Markets, Hospitals, Medical Group, etc.)

• Serves as subject matter expert (SME) on assigned VH program, identifying value-added enhancements and internal and external growth opportunities

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

None

Education

Bachelor’s Degree in a related field (required)

Master's Degree in a related field (preferred)

Work Experience

5 years of management experience (required)

10 years of healthcare experience or equivalent education (required)

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com