Job Family: Customer Services

Req ID: 440408

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Position Overview:

Cloud Application Services ITAR Operations team is looking for Product Architect role. Person would be responsible for deployments on specific cloud platforms/container platforms,

participating in all phases of the development, deployement and operational activities for Siemens ITAR customer's workloads

Experience:

· Minimum 8 years Teamcenter or other PLM/ALM experience, with at least 5 years supporting a customer Production environment deployments

Responsibilities:

• Configure and maintain containerized and non-containerized cloud hosted solutions

• Configure and manage monitoring, logging, alerting around infrastructure and applications

• Improving the reliability of cloud hosted SaaS Solution and CI/CD pipeline deployments

• Manage the production environment by monitoring availability and taking a holistic view of system health with ongoing deployments

• Ensure customer workloads are configured and deployed properly and working as per SLA

• Support customer workload health and uptime round the clock configured using alerts

• Configure the Application Performance monitoring Alerts and PagerDuty alerts

• Solve application specific tickets

• Apply application & infrastructure patches on test, Preproduction and Production Server

• Install and configure application & infrastructure on Development, test, Preproduction and Production environment

• Configure and manage third parties deployed on environment

• Document root cause analysis of issues

• Reach out to Siemens GTAC for Product Issues and raise IRs

• Communicate with customer and internal stakeholders on issue resolution

• Provide workarounds to issues

• Develop Knowledge Management database for solved issues

Required Knowledge/Skills, Education, and Experience:

• Proactive, emphatic and approachable.

• Team player and problem solver.

• Effective communicator.

• Great attitude but a critical thinker.

• Creative and open minded.

• Degree in Computer Science or related field (Master / Bachelor level); Minimum experience 5 years

• Knowledge of systems (Linux, GNU tooling), networking (OSI model, DNS, routing) and virtualization and containerization

• Security & Compliance awareness

• Hands-on experience with Siemens PLM, ALM, MOM &/or CAD tools preferred

• Public clouds; AWS/Azure/GCP experience & certification preferred

• Teamcenter Installation in a distributed environment

• Teamcenter custom template install using BMIDE

• Distributed FMS configuration

• Dispatcher configuration

• Active Workspace Installation and Configuration

• NX and Solidedge CAD Integration

• Working experience in Perl/Batch Scripts

Preferred Knowledge/Skills, Education, and Experience:

• AWS or similar Cloud platform knowledge

• Experience with MCAD & ECAD Integration with Teamcenter or similar PLM

• knowledge of SQL Scripting

• knowledge of deploying customization and configuration on Production environment

• Mentoring of junior team members

• Use Pareto or 5 Why or any other Industry technique for root cause analysis

• Ability to automate some of the repetitive tasks

• Scripting knowledge would be useful

Security Clearance:

This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

The total cash compensation range for this position is $106,100.00 to $212,200.00 with 10% of this being comprised of an annual incentive target. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

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