Location: 301 East Fourth Street - Cincinnati, Ohio 45202 KeyBank Summer 2025 Retail Banking Internship What does our Internship Program offer? Key's Retail Banking Internship is a 12-week program that provides interns an opportunity to work alongside our Tellers, Personal Bankers, Private Client Bankers, and Branch Managers operating from a KeyBank branch. Interns will learn customer service, conversational banking skills, and how to create a great client experience while helping bring our Financial Wellness strategy to life. High-performing interns will have an opportunity to be considered for a full-time retail banking position as well as admission into Key's Leadership Excellence Acceleration Program after six months' employment. Interns will be involved in a host of retail bank line of business specific work that directly impact and benefit Key's business and strategic pillars. The program includes networking with Key teammates across all levels of the consumer bank, an executive speaker series that will provide insight on Key's competitive landscape, financial wellness, and professional development best practices. Interns will be provided with mentorship and will receive consistent feedback that will spark excitement and interest in bringing one's full-time career to Key post college. Key Retail Bank The Retail Bank serves individuals and small businesses by offering a variety of deposit and investment products, personal finance, and financial wellness services. Our goal is to support our clients along their financial wellness journey and celebrate their achievements, as they save to own their first home or prepare to retire. The branch network is spread throughout KeyBank's fifteen footprint states and is aligned into 26 markets within six geographic regions and two territories. Job Responsibilities Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially. Participate as an active member of the branch team, following the Branch Playbook and participating in daily huddles Support of branch operations including assisting with client transactions on the Teller line as needed or acting as a financial wellness associate Accept and accurately process all financial service transactions Maintain responsibility for cash drawer and follow proper balancing procedures Shadows branch platform teammates and line of business partners in client appointments and business calling activities Proactively work to identify and resolve client servicing issues, escalating as needed Assists clients in achieving their financial goals and objectives through the use of financial wellness tools Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Qualifications Graduation date by December 2025 or May 2026 (required) Effective interpersonal and relationship-building skills Demonstrated leadership and teamwork from past work or internship experience and/or extracurricular activities Ability to learn quickly and take action in a fast-paced environment Effective sales skills (professional, assertive, confident, driven) Strong decision-making skills Compensation and Benefits This position is eligible to earn an hourly rate of $19 per hour. KeyBank's Campus Program Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employmen