Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one. About the team We are establishing a voice network engineer function that plays a crucial role in providing reliable network routing to support Worldpay's global voice and digital traffic for both contact center and back-office functions. What you will be doing As a Senior Voice Network Engineer, implements Worldpay's cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of the cloud architecture. Collaborate with stakeholders to understand business requirements for both voice and digital channels supporting contact center and back-office functionalities. Works with the Architecture team to design, develop, and deploy APIs, consume APIs. Manage voice systems and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions. Build call-flow designs, chat and integration to backend systems using application program interfaces (API). Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Review support tickets and oversee any support questions from other team members that might be working on one of those tickets. Document and design call flow diagrams to ensure that all call variables have been accounted within routing plans. Review functional and technical designs to identify areas of risk and/or missing requirements. Provide off-hour, on-call and weekend coverage as required. Other related duties assigned as needed. What you bring: 4+ years of experience supporting NICE CXone Contact Center. 4+ years of experience with NICE CXone Studio custom scripting. Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g. executive, management, individual contributors. Experience integrating 3rd party APIs. Excellent decision making, problem solving, team and time management skills. In depth knowledge of a broad range of network design, configuration, operations and administration. Knowledge of network technologies, i.e. routers, switches, load balancers, firewalls, network and routing protocols, DNS. Knowledge of Session Initiation Protocol (SIP), including troubleshooting signaling message types, such as REGISTER, INVITE, ACK or CANCEL, and various stages of communication flow. Knowledge of Session Description Protocol (SDP), including troubleshooting voice, video, and data response messages, discerning return responses and status codes to identify failures and errors. Knowledge of audio, including G.711, G.729, and video, such as H.264, H.265, VP8 or VP9 encoding standards. Added bonus if you have: Experience with AWS, Azure or other relevant cloud providers. Lumen Routing and Call Control (RACC) Experience with network integrations to: NICE IEX Workforce Management Salesforce Nuance/Microsoft 8x8 Microsoft Teams Worldpay perks - what we'll bring for you We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits