Online Enrollment Services Advisor, Hybrid, UC Online Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL You are invited to submit an application to be considered for a position with more than one opening. The number of positions varies depending on the needs of the department. Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff and 340,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls "the most ambitious campus design program in the country." With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC's momentum has never been stronger. UC's annual budget tops $1.65 billion and its endowment totals $1.8 billion. The University's overall regional economic impact exceeds $10.6 billion, paving the way for the future of Cincinnati. About UC Online UC Online, a division of the University of Cincinnati, is committed to delivering a top-notch educational journey customized for students who value the flexibility of online learning while maintaining the high standards associated with the University of Cincinnati. Our dedication to excellence in online education drives innovation at every phase of a student's academic path, from initial inquiry to graduation. At the core of our mission is prioritizing students, utilizing data-driven approaches to navigate them through their online learning journey. This involves helping them discover appropriate programs, actively participating in coursework, and ultimately accomplishing their academic goals. At UC Online, we empower students to achieve their aspirations for a better future by offering practical learning opportunities within an institution celebrated for its research, innovation, and history of significant accomplishments. This position offers a hybrid work schedule for individuals residing in OH/IN/KY. Candidates must be based in the Cincinnati Tri-State area and have reasonable proximity to the UC Main Campus to meet on-campus obligations as necessary. Remote work arrangements are subject to university policies and may be subject to change. Job Overview Engage with prospective students interested in online courses, certificates, and degreed programs from the point of inquiry through the new student life cycle. Essential Functions Use a consultative advising approach to build friendly, professional relationships with prospective students from inquiry through 1st term registration. Assist in the execution of university and college admission organizational processes/procedures. Conduct telephone appointments to provide information on the institution, college, and program admissions processes and requirements. Conduct interviews to qualify candidates, explain academic programs, and assess prospective students' fit with program of interest. Implement a communication plan and lead management strategy designed to encourage, support, and guide prospective students through the application and registration process for the desired program or certificate. Track interactions and progression of all leads using CRM. Monitor the application process from initial application submission through the first term of enrollment. Provide excellent customer service to prospective students through application, enrollment, and initial term start. Achieve daily key performance indicators related to speed to lead, call management, and applications vetted. Share programmatic recruitment data and trends as an active strategic member of Cross-Functiona