More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Position Summary Directly oversees the management of complex customer offerings and/or P&L/Revenue driven billing products, programs and services across large regions of the regulated and/or non-regulated service areas. For this billing related management position, normal responsibilities include directly overseeing the development of a portfolio approach to drive customer satisfaction, improved affordability and value while reducing overall costs. This position provides leadership, management, supervision and guidance to a team of employees that typically has Responsibilities Portfolio Leadership Lead group that manages a value-add product & service portfolio in collaboration with key internal stakeholders and external stakeholders (i.e., customers, regulators and vendors) to create alliances and execute successful customer initiatives. Standardize portfolio of products, programs and services across all jurisdictions where business justification exists Manage the balance of regulatory and potentially non-utility product opportunities in each jurisdiction Accountable for meeting P&L, financial growth, customer satisfaction and regulatory objectives for product, program & service portfolio Develop, communicate and execute long-term/ annual product plans, market and segment plans to deliver financial results in total and for each state market. Deliver plans within capital and O&M budget. Lead internal teams to achieve annual and longer-term goals. Develop team members by utilizing personal development planning tools and position team and individuals for growth opportunities and special assignments Represents company as Duke Energy executive in addressing elevated customer forums, industry organizations, trade associations, customer complaint resolution, disputes, and other customer requests, often at the executive level within customer organizations Continually reviews work processes, key success metrics for the assigned product portfolio while taking action to optimize performance and deliver operational excellence customers Lead the development of capital and/or O&M budgets for products, initiatives, programs and services Portfolio Management Lead the develop products, programs and service enhancements to improve market effectiveness and work with Product Development on new program initiatives. Provide direction to development of new products and services for customers. Direction may include coordination with CCO or other organizations. Includes giving direction to others to ensure that customer needs are satisfied, and products meet strategic objectives. Oversee the identification and facilitation of needed improvements, development and implementation of promotional strategies and expand offers in all targeted markets. Identify new product opportunities and exit strategies for non-performing/underperforming products. Strategize product offerings - set objectives, timelines and execute or adjust strategies and plans for product development to support optimal product mix and promotion. Coordinate the development and implementation of market related outreach campaigns for the products, programs and services when approved. Measure, track and report on performance. Investigate and pilot new technologies, delivery channels and product extensions. Ensure follow-up on leads generated by campaign initiatives, events and communications. Develop and execute initiatives to improve the eff