Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Cincinatti branch is looking for a new Customer Care Specialist to join our Air Logistics team.

Your Role

The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.

Your Responsibilities

• Responsible to handle/ follow up deviation issues cases for own clients/transports.

• Coordinate work with other Kuehne+Nagel products/offices/departments/team nationally to optimize workflow and maintain high client loyalty.

• Participate in client continuous improvements in accordance with company vision, strategy and mission.

• Secure proper and high quality internal and external reporting and system registration, FSL closure and other relevant reporting.

• Proactively seek to learn, understand and act as an advisor on logistics and forwarding solutions for clients and the respective market/ industry.

• Represent the company in internal, external and relevant virtual forums.

• Understand, follow and promote Kuehne+Nagel Code of Conduct

• Report to Air Logistics Manager

• Shifts: Monday- Friday 8:30 am-5pm (onsite)

Your Skills and Experiences

• Associate degree or equivalent experience

• 1+ year of Air Logistics

• 1+ year of Customer Service experience

• Proficient in Microsoft 365

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KR1

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.