Job Overview: This position provides assistance and/or performs basic activities of daily living and specified treatments and procedures under the direct supervision of the nurse. This position may perform non-direct patient care activities as assigned, requested, or directed. This position also performs clerical duties as assigned. Must have the interpersonal skill to communicate with respect and compassion to customers. This position also communicates information through various telecommunication devices and assists in coordinating patient flow. Job Requirements: 2 years High School Education Age 17 with work permit Basic Life Support for Healthcare Providers (BLS) Reading and math ability appropriate to the position. Multi-line phone skills, familiar with patient call systems and pagers. Previous experience with computer operation. Job Responsibilities: Performs and documents basic patient care tasks under the direct supervision of an RN. Maintains competency of tasks in which the ACT II has been trained. Completes assigned tasks within required timeframe. Seeks clarification from the nurse when in doubt about how to proceed. Serves as a role model to other ACTs for basic patient care competencies and tasks. Completes advanced ACT II tasks as delegated within scope and state laws. Maintains a safe environment. Reports safety hazards to appropriate personnel. Completes safety event report as necessary. Complies with Infection Control policies. Demonstrates knowledge of safety/emergency policies and procedures and appropriately corrects any identified hazards. Places emergency calls timely as directed (Code Blue, Fire, Special Alert, Rapid Response Team). Communicates effectively with others. Shows respect to patients, families and co-workers. Reports patient related information in a timely manner. Reports problems in completing assignment/tasks in a timely manner to the appropriate person. Answers phone and patient calls promptly and courteously. Relays accurate and complete messages to the appropriate person. Follows each communication transaction to the finish. Communicates effectively and courteously with internal departments and areas outside of the facility. Assists internal and external customers by directing them and facilitating unit flow. Performs supply, equipment, and environmental-related activities as required, and described in principal accountabilities. Recognizes, reports, and follows-up on issues with supply/equipment availability in a timely manner. Assures equipment/supplies are readily available for use by next person. Is knowledgeable of the function, operation, and maintenance of equipment specific to their role on the unit. Acknowledges need for self growth and accountablity. Demonstrates/maintains knowledge of organizational and unit changes. Supports organizational and unit changes. Maintains the medical record. Documents accurately in the medical record as per unit/TriHealth guidelines. Performs computer downtime procedures according to unit/TriHealth guidelines. Maintains proficient knowledge of computer applications specific to their unit/job. Provides other clerical support to unit as needed and directed by charge nurse or manager. Other Job-Related Information: Must be 17 years of age or older Working Conditions: Bending - Frequently Climbing - Occasionally Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting TriHealth is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce.